CrowdTrust is a review platform designed to provide consumers with insights and feedback on various services and products. The platform facilitates the collection and display of user-generated reviews, enabling potential customers to make informed decisions based on the experiences of others. By aggregating reviews from a diverse range of businesses, CrowdTrust aims to enhance transparency and trust in the marketplace. Targeting both consumers and businesses, CrowdTrust serves as a valuable resource for individuals seeking reliable information about products and services before making a purchase. Businesses can utilize the platform to gather feedback, improve customer satisfaction, and enhance their online reputation. With a focus on user-generated content, CrowdTrust is committed to fostering an environment where honest reviews can guide customers in their buying journeys.
Rentals Cars UK receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the excellent service provided by the staff, highlighting their helpfulness and professionalism during interactions, particularly during vehicle maintenance like MOTs.
However, a substantial number of complaints focus on unprofessional customer service, with customers expressing dissatisfaction over unfulfilled promises and poor communication regarding bookings. Additionally, there are concerns about the company's online presence and the effectiveness of their customer support, with some labeling them as a "scam company." While some customers thank Rentals Cars UK for their services, the overall sentiment reveals a struggle with consistency in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.1 | 19 |
| Sep 24 | 3.6 | 30 |
| Oct 24 | 3.1 | 35 |
| Nov 24 | 2.6 | 40 |
| Dec 24 | 2.4 | 40 |
| Jan 25 | 3.3 | 14 |
| Feb 25 | 3.0 | 24 |
| Mar 25 | 2.9 | 19 |
| Apr 25 | 2.4 | 12 |
| May 25 | 2.7 | 14 |
| Jun 25 | 2.8 | 16 |
| Jul 25 | 2.7 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I’m writing to share my appreciation for the outstanding customer service I recently experienced at your Gails St Alb...”
“Unprofessional customer service, they promise one thing on the phone and do not see it thorugh when it comes to bookings”
1,000 reviews of rentals cars uk. Filter by what matters to you.
Over a year ago
WHEN ARE THESE NUMSKULLS GOING TO GET THE MESSAGE FEEDBACK DOES NOT IMPROVE ADVERTS THEY HAVE SKIN LIKE A RHINO !!!
Over a year ago
.com or .co.uk it doesn't really matter does it? Google continues to ply their crap. Giving me results for pkr or rupees or hindi despite me being in the uk? Additionally search function operates like... See more
Over a year ago
Unprofessional customer service, they promise one thing on the phone and do not see it thorugh when it comes to bookings. Will not be using them again
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 48% are 1–2★.
My car was in for it's annual MOT, The staff was excellent i drove the vehicle to the garage and one of the staff drove me home and on completion of the MOT was informed and picked up what more could you ask for. The garage was Motor Works South Molton
WHEN ARE THESE NUMSKULLS GOING TO GET THE MESSAGE FEEDBACK DOES NOT IMPROVE ADVERTS THEY HAVE SKIN LIKE A RHINO !!!
.com or .co.uk it doesn't really matter does it? Google continues to ply their crap. Giving me results for pkr or rupees or hindi despite me being in the uk? Additionally search function operates like stevie wonder in a dark room with the lights turned off. Does google even care about these reviews? Hell no. I've made countless requests and they ignore everything. So happy that chatgpt, copilot and other ai are starting to make an impact. Google got too big for it's boots, hopefully they crumble.
Unprofessional customer service, they promise one thing on the phone and do not see it thorugh when it comes to bookings. Will not be using them again
Google are not ensured their customer satisfaction. Google are ensured their customer disappointing.
Ezybook why have they never been prosecuted for the damage they have done to peoples cars mine included The people of this country need to stop using them . For gods sake the media need to investigate and support the people Kevin Anderson i will stop
I use Google.co.uk every day for all my searches—whether it’s news, local info, or quick answers. It’s fast, reliable, and perfectly tailored for UK users with relevant local results and news. The clean layout and smart suggestions make finding what I need simple and hassle-free. Google.co.uk is definitely my trusted starting point whenever I’m online. It’s an essential tool that keeps me connected and informed no matter what I’m looking for.
I hope this message finds you well. I’m writing to share my appreciation for the outstanding customer service I recently experienced at your Gails St Albans location. From the moment I walked in, I was warmly welcomed by the staff, who were not only friendly but also attentive and professional. They took the time to answer my questions, made thoughtful recommendations, and ensured that my visit was both comfortable and enjoyable. The atmosphere was inviting, and the service was efficient without ever feeling rushed. It’s clear that the team takes pride in their work, and it made a real difference in my experience. It's not every day that you come across such genuine and consistent customer care, and I wanted to take a moment to say thank you.
1-7-2025 Afternoon I and my husband went to HSBC UK branch at CB2 3BZ to make enquiries of our banking issues. Firstly, we would like to thank Welly Charewa for his perfect and helpful services. He is really very familiar with the bank system as well as the banking operational knowledge, and so he was very quick and with full confidence to solve my problem. Thanks so much for his prompt and effective way to find the solution of my unknowing of the 'disappeared' US$ during the online transfer processing. Thanks so much for his patient and courteous work manner. Secondly, we would also like to thank Ayush Keshri for his good sense of teamwork spirit. While we were waiting for Welly Chrewa to have his further help and service for my husband concerning his saving accounts, Ayush Keshri took the initiative to approach us as Welly Charewa was busy serving another customer. Similarly, Ayush Keshri was quick to answer all our questions. Not only that, he took the initiative to try to understand our accounts condition and arrangements, and he tried to explain and offer a better way to keep the savings with better interest rates. Thank you so much for his kindness and consideration for the goodness of his customers. We really appreciated much of what he had done for us. We wish both of them having a prosperous development in their career.
I have just posted a review on Google about a company that I have had dealings with, my post had glowing feedback for them but with the exemption of some negative comments that in no way were offensive or rude, but when posted only the good bits got posted. it seems to me that the company are able to pick out the bits that they like showing only the positive. I will never post anything, good or bad on Google again. Geoff Davies.
I can search anything on it
The people were thoughtful, painless, clean, polite and really made you feel at home!
Jake from curaleaf.com amazing customer service very helpful. Thank you. :)
Just returned a car to Thrifty in Hereford. Unfortunately there was a small paint chip (possibly from a chipping/stone from the road) on the front near side. However, the manager Claire also insisted there are a few scratches that were not there before. The 'scratches' were clearly dirt and rub off with a cloth or even with ones finger (I have a video of this) but the manager Claire WOULD NOT have it. So much so that she ordered my cousin (who was the one to return the car as he was also on the rental agreement) and his 6 year old son off the premises in an aggressive manner for merely politely contesting this. My cousin is a very well mannered and gentle guy, Claire appeared to have no patience for discussion on the issue and repudiated anything he pointed out. Furthermore she tried to get my cousin to sign on her tablet that he accepted liability by saying "can you sign the return here" and only stated it was for accepting liability when he questioned her. A very underhanded and somewhat devious practice in order to dupe a customer into accepting liability. Anyways, I received an email from them shortly afterwards showing the paint chip and the so called 'scratches' but it mentioned nothing whatsoever regarding how much I'd be charged (from my £500 deposit). I then went to Thrifty to speak with Claire and was told they have charged me £220+ for the paint chip and £24 for the disputed 'scratches.' I couldn't view the car as it was out getting washed. I politely stated that I would like to see if the disputed 'scratches' were still there once the vehicle was properly cleaned but Claire refused to hold off on the£24 charge. Is that good and fair business practice to charge someone without proper evidence? I think not! Is it proper and fair business practice to not give the customer a breakdown of the charges prior to the customer choosing to visit the business AND providing no receipt? I think not! Also, how on earth can they charge £220+ for a very small chip (not deep and less than half the size of a pinkie finger nail)? Claire also spoke and behaved with us as customers in a very curt, sarcastic, arrogant, defensive and unprofessional manner, not alone speaking aggressively to my 6 year old 2nd cousin! I feel Claire would be far better suited away from a job dealing with customers and the general public! The young man Brandon who I dealt with upon hiring the car was a lovely amiable and professional gentleman, perhaps he should assume the managerial position at Thrifty Hereford?!! The car was lovely though and a fair price prior to being completely 'shaken down' upon returning it. I have not as much an issue with paying for the small paint chip as it must have occurred during my rental period although I take extreme umbrage to being charged £220+ for something that I know can be repaired for a fraction of the cost, and subsequently due to the manner in which myself and my family were dealt with by Claire I'm afraid I lost my rag in the end and swore at her (of which I'm ashamed, it's not my usual behaviour/demeanor). Totally unprofessional management and it appears they offer good prices so as they can sting you upon returning the vehicle.I would say avoid Thrifty Hereford at all costs and go elsewhere. This is not a slur on the whole Thrifty franchise/company however, only Thrifty Hereford and particularly the uptight surly and down right rude manager. I have given 2 stars and not 1 only because the car was nice and the gentleman I dealt with upon renting it was great.
Scam company trash company all they want to do is get your money and then ask you for a screenshot afterwards and then say you're a liar scam company
Poorly thrown together platform with no clear account keeping for personal or business. No means to complain about the company a unfair opportunity for the general public. What's the point in allowing reviews on services companies supply if it doesn't get published, stay away from kids online as well, humanities failed to evolve I would hold one company responsible.
I've only a very short review for google as google isn't worth the effort anymore so here is my review on the whole google company and alphabet inc. UNTRUSTWORTHY 100%. People do yourself a favour stop using google if you don't want to be spyed on and google listening to your conversation over you tv's and phones. And google does sell your data so that makes google the biggest bunch of liars in the world.
I booked a round-trip flight from Manchester to Addis Ababa (and back) through EaseMyTrip, and I paid the full advertised price. The booking was confirmed, and my payment was processed. However, shortly afterward, EaseMyTrip contacted me claiming the price had changed and demanded more money after the booking was already completed. This is unethical and highly unprofessional. Once a customer pays and receives a confirmed booking, the agency cannot legally or ethically raise the price afterward unless it was a clear and immediate system error which was not the case here. I have initiated a dispute with my bank and will be filing a formal complaint. I strongly advise others to avoid booking with EaseMyTrip if you want pricing transparency and reliable service.
search is worse than ever and littered with this llm stuff they call a.i. furthermore they dont publish negativ reviews/delete the ones one has already written. This company has plenty of other red flags but i have already rated their .de&.com sides and can´t be bothered to repeat myself here. Google seems to be just evil these days
Excellent experience service second to none. Sandwich were very well made and plenty of filling
CrowdTrust is a review platform designed to provide consumers with insights and feedback on various services and products. The platform facilitates the collection and display of user-generated reviews, enabling potential customers to make informed decisions based on the experiences of others. By aggregating reviews from a diverse range of businesses, CrowdTrust aims to enhance transparency and trust in the marketplace. Targeting both consumers and businesses, CrowdTrust serves as a valuable resource for individuals seeking reliable information about products and services before making a purchase. Businesses can utilize the platform to gather feedback, improve customer satisfaction, and enhance their online reputation. With a focus on user-generated content, CrowdTrust is committed to fostering an environment where honest reviews can guide customers in their buying journeys.
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