Pet Supplies Plus
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The store I go to is okay
The store I go to is okay. Employees are nice. The problem I have I guess it's with corporate which is where the points reward program (you buy 10 bags you'll get one free) comes from. I have been buying food for years (I signed on 2021; do you know how many bags of food I have bought!) and was wondering when I was going to get a free bag of food. Well they explain me I had to sign up which I thought I did. Went to website and it showed like 2200 points lost because I never claimed (you cannot claim what you don't know you have). At the store nobody knows anything about this program enough to explain it. Anyways now that I am aware that you have to know the points you have right after I bought the next bag of food I took a peek to see if the points are there. They showed as redeemed! It's really frustrating that the points are not linked with the franchises so they don't keep track. I just think they (corporate) have no intention of honoring the points. What a shame!