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Extremely Disappointed – Wrong Item Received and Poor Customer Service
I placed an order for a Round Plastic Cake Storage Transporting Carry Box Container (for Baking Cakes) on 22nd June 2025. Today is 25th June 2025, and while I did receive a package, it was not the item I ordered. The product I received is completely different and not suitable for my needs. To make matters worse, I’ve tried reaching out to get a replacement or a refund, but my requests have been ignored. This is unacceptable. The company needs to take urgent steps to improve: @ Inventory transparency: Let customers know whether items are truly in stock to avoid false expectations. @ Order accuracy: Double-check that the correct item is shipped. @ Refund and replacement speed: There should be a much faster turnaround for resolving such issues. @ Customer support: Responsiveness and accountability are seriously lacking. @ I highly do not recommend this company.