ALL - Accor Live Limitless
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VERY BAD EXPERIANCE WITH ACCOR HOTELS…
VERY BAD EXPERIANCE WITH ACCOR HOTELS IN FAWKNER(IBIS) I WOULD HAVE GIVEN 0 STAR BUT NO OPTION FOR THAT. I called on the 22/05/25 and spoke to a female regarding this and had it changed for the correct date 22/05-23/05 and advised her that it was booked on behalf of my friend coming from overseas and had confirmation from her this would not be a problem however later that night at 10:20 pm I revived a call from a male called Mike stating they cannot check in as the booking is under someone else’s name which i had confirmed earlier this day with the female on reception as I mentioned above. The male I spoke with was extremely rude and not considerate or co operative only bluntly kept stating he needs a payment for the booking and none of this was told to him and it was not his fault this has happened at 10.30pm didn't think that where will these two women's will go came from overseas has no idea about AUSTRALIA,. I myself work in the hotel industry and also work as a hotel receptionist so regarding handover notes to the pm shift regarding any guests booking is a must so things like this do not happen. OR even if it happens he should solve this issue being a DUTY MANAGER. I am extremely dissatisfied with the service provided and am disgusted with how un professional this experience has been.