ALL - Accor Live Limitless is a comprehensive platform offering a diverse portfolio of hotels and resorts for travelers seeking memorable stays and exclusive deals. The company facilitates bookings across various destinations worldwide, catering to both leisure and business travelers. Customers can explore a range of accommodations, from luxury hotels to budget-friendly options, ensuring a suitable choice for every preference and budget.
In addition to hotel reservations, ALL provides a loyalty program that rewards members with points for each stay, which can be redeemed for various benefits and experiences. The platform also offers special promotions and packages, enhancing the overall travel experience for its users. With a focus on customer satisfaction, ALL - Accor Live Limitless aims to deliver exceptional service and value to travelers globally.
ALL - Accor Live Limitless has a poor customer experience.
Reviewers express significant dissatisfaction with ALL - Accor Live Limitless, highlighting a range of issues primarily related to hotel quality and customer service. Many customers report poor maintenance and cleanliness in rooms and corridors, with one individual describing their stay at an Ibis hotel in Lagos as having friendly staff but dirty accommodations.
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Complaints about the booking process are prevalent, with several consumers noting frustrating experiences with the app and central reservation service, often citing unhelpful staff and long wait times. While a small number of reviews mention good value for money and positive experiences at specific hotels, these are overshadowed by the overwhelming negative feedback. Overall, the sentiment is predominantly negative, with many urging potential guests to reconsider their choices.
I booked 2 rooms at the Accor Hotel Rouen F1. I no longer needed them so logged on to their website and cancelled them, giving 24 hours notice of cancellation as required.
In the morning I noticed I h... See more
Park Sleep and Fly is a brilliant idea but be careful which oneyou choose…
It’s a brilliant idea to Park Sleep and Fly from Paris’ Charles de Gaulle Airport, but be careful with which hotel. I had a very unpleasant experience with IBIS CDG. I booked with 8 days of parking. U... See more
PEN LETTER TO PROSPECTIVE GUESTS OF NOVOTEL MUMBAI JUHU BEACH
To Guests, Consumers, and the Public,
I am writing this open letter not out of preference, but necessity.
In February 2025, during a stay at Novotel Mumbai Juhu Beach, I suffered a severe bout of su... See more
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I booked 2 rooms at the Accor Hotel Rouen F1. I no longer needed them so logged on to their website and cancelled them, giving 24 hours notice of cancellation as required.
In the morning I noticed I had not received a cancellation email so logged in online again to find they had not been cancelled and it was now too late to. So at 7.30am I emailed the hotel and let them know, there had been some error on the website. I did not need the rooms. Manager emailed back quickly asking what time I had cancelled, and for proof. Of course, I had none. The system didn't generate any. That was the problem!!
I was then charged for both rooms. Manager ignored my next email. So I contacted Accor via Facebook and Instagram.i got a response on Facebook asking for more details, that I immediately provided, 2 weeks ago. The website had a glitch, and it is being used as a reason to rip me off, as though I didn't do something I did. Taking money and then ignoring customers is very poor customer service. I should add that have been very polite in my emails. I'm obviously not going to use any of the ACCOR hotels again.
Park Sleep and Fly is a brilliant idea but be careful which oneyou choose…
It’s a brilliant idea to Park Sleep and Fly from Paris’ Charles de Gaulle Airport, but be careful with which hotel. I had a very unpleasant experience with IBIS CDG. I booked with 8 days of parking. Upon my return, I arrived late (23:40), but to leave the parking lot, one needs a ticket from the reception. Unfortunately, more people were waiting, and the two employees present were not the most competent. To cut the story short, when it was my turn, the lady at the counter had to ascertain first that I had paid and whatever else… until it was 10 minutes past midnight, and I was charged for another full day (€ 27,00)!
IBIS CDG is part of the Accor Hotel Chain, and their central customer service turned out to be very helpful when I filed my complaint. They passed it on to IBIS CDG, but no reaction whatsoever. I repeated my complaint, and this time Accor involved the Direction of IBIS CDG. In vain. Not even to politely take the time for a refusal!
At CDG other hotels are offering the same. So, be careful which one to choose.
PEN LETTER TO PROSPECTIVE GUESTS OF NOVOTEL MUMBAI JUHU BEACH
To Guests, Consumers, and the Public,
I am writing this open letter not out of preference, but necessity.
In February 2025, during a stay at Novotel Mumbai Juhu Beach, I suffered a severe bout of suspected food poisoning following a meal on their premises. As an Accor ALL Platinum member, I reasonably expected professional service and basic hygiene — what I received was negligence, followed by silence, then intimidation.
After raising this complaint directly with hotel management and attaching supporting evidence, I was met with dismissiveness. When I followed up with a detailed legal demand outlining my experience and requesting resolution, I was served a threatening letter from Acumen Juris, a self-described “globally renowned” Indian law firm, acting for the hotel. Their letter:
Dismissed my illness as “baseless”;
Threatened me with defamation charges for sharing my experience;
Denied any misuse of my personal data — even while admitting to internal information sharing;
Attempted to condescend and intimidate rather than resolve.
To be clear: I paid for the stay. I requested a basic apology and fair compensation (either in loyalty points or reimbursement of medical costs). Instead, the hotel and its lawyers decided to threaten litigation, dismiss my health condition, and utterly fail their customer obligations under Indian consumer law, GDPR, and basic hospitality ethics.
As of today, they have ignored all further communication — no apology, no compensation, no responsibility.
I am now initiating:
A formal complaint before the State Consumer Disputes Redressal Commission of India;
GDPR violation filings with both the Irish Data Protection Commission and CNIL in France (Accor’s legal jurisdiction);
Public exposure of this case on major legal, consumer, and travel platforms.
If you are considering staying at this property — or any Accor hotel in India — I urge you to read this as a warning: the moment something goes wrong, you may be treated as the problem. Even if you are a loyal guest. Even if your complaint is justified. Even if you become sick.
This is not just about one meal. It’s about a hotel that refuses accountability, and a legal team that thinks bullying a guest into silence is easier than admitting fault.
Do better, Novotel. And to Acumen Juris — next time you threaten a guest, make sure they’re not a lawyer.
Sincerely,
The hotel I booked with under your auspices is no longer part of your group, now belongs to OYO. Didn't bother to communicate this to me so that I could contact the hotel directly. Sadly when you got rid of the hotel you got rid of all contact information for the hote. I seem to have fared slightly better than some reviews at least they still had note of my booking, although the experience staying there was not that great.
Punkte zunächst abgelehnt, schlechter Kundenservice
Trotz mehrmaliger Nachfrage sowie Indikation in der App, wurde mir einige Tage nach Aufenthalt in der App (ohne nachvollziehbare Gründe) angezeigt, dass der Aufenthalt nicht punkteberechtigt sei (im Nachhinein zu spät dann gutgeschrieben, da berechtigt). Da meine Punkte zu verfallen drohten, musste ich letztlich alle Punkte bei einem Partner einlösen. Mails wurden verzögert bzw. dann überhaupt nicht mehr beantwortet.
Nach mehr als 10 Jahren regelmäßigen Aufenthalten bei Accor (sehr viele berufliche Aufenthalte, dann aber auch private Aufenthalte v.a. aufgrund des Bonusprogramms) werde ich in Zukunft - sofern irgendwie vermeidbar - weitere Aufenthalte bei Accor definitiv vermeiden.
Standard - sofern man nicht die teuersten Hotels der Gruppe bucht - werden grundsätzlich auch kontinuierlich schlechter, so dass das Preis- /Leistungsverhältnis nicht mehr wirklich passt.
We had the unfortunate experience of a stay at the Novotel at Melbourne airport.
The hotel is new and what I can say is that it is all style and no substance or service.
The assistant manager Amandeep was culturally inappropriate calling me ‘dear’ which she continued after I asked not to which is disrespectful and ignorant of others culture.
She failed to welcome us as Accor plus members and did not advise that there was a restaurant and room service closed. We didn’t get to eat any food for dinner as a result if this. Staff advised that we go back to the airport and eat there when I complained.
The stay had started with an hour wait for the shuttle from a driver who did not stop for us despite seeing us waiting.
Awful service which is a shame as this new team clearly have a very poor team culture which their leaders make worse.
I recommend cultural , equity and inclusion training for all the team.
Also maths training might help. Amandeep offered a 30% off for all the inconvenience which turned out to be $32 which was actually only 10%. She also charged me $92.23 for I don’t know what as we didn’t eat or drink at the hotel. Still waiting for Accor to respond with what that relates to.
Poor Experience at Adagio Nice Magnan – Disappointing Response from Accor
I stayed at Adagio Access Nice Magnan in May 2025 and experienced multiple service failures:
– I was assured of a double bed in writing, but received two singles pushed together.
– Hallway carpets were filthy, the shower barely functional, and basic amenities like extra towels were unreasonably limited.
– A €143 charge was blocked from my card without notice, and the cancellation policy was unclear.
Despite raising these issues directly with Accor (twice), I received a generic reply blaming policies and building management, offering no real solution or goodwill gesture. I stayed at this same hotel two years ago and had a much better experience, but things have clearly gone downhill — and Accor no longer seems interested in guest satisfaction.
Very disappointing from a brand I once trusted.
Slobodan D.l
L’hôtel est très agréable avec un accueil lumineux. Les chambres sont neuves et bien conçues.
L'équipe m'a très bien accueilli et quelles que soient la demande ou l'heure, les personnes ont toujours répondu positivement et avec entrain à mes demandes.
J'y retournerai avec grand plaisir.
Quand le bug vient de chez AccorHotels à vous de payer
⭐☆☆☆☆
AccorHotels : quand le bug vient de chez eux, c’est vous qui payez. Et on vous remercie à peine de vous être fait avoir.
J’écris ici pour partager une expérience édifiante avec le groupe Accor, plus précisément l’ibis budget Santeny, et le service client ALL - Accor Live Limitless, que je recommande vivement à quiconque souhaite perdre du temps, de l’argent et une partie de sa foi en l’humanité.
Le scénario est simple :
Je réserve une nuit d’hôtel via le site officiel Accor. Au moment du paiement, un bug technique modifie les dates de réservation sans que je ne m’en rende compte immédiatement.
Moins d’une minute après la validation, je m’aperçois de l’erreur. Je contacte immédiatement l’hôtel, via leur numéro surtaxé (0,50€/min). Le réceptionniste me répond qu’il ne peut rien faire et me redirige vers l’adresse mail du service réservation Accor. Ce que je fais, dans la foulée, en expliquant clairement la situation.
La suite ? Un chef-d’œuvre de copier-coller sans âme, de non-réponses, de renvois en boucle, et de refus absolu de prendre en compte la réalité du problème.
Je précise que je n’ai jamais demandé un remboursement, ni un geste commercial. Seulement une chose :
➡️ Reporter la réservation aux dates initialement souhaitées, sans frais, sans changement d’hôtel, sans cadeau bonus. Juste un minimum de bon sens.
Ce bon sens n’existe pas chez Accor. Ce qui existe en revanche, ce sont :
– Des mails génériques qui ignorent complètement vos explications.
– Des agents qui vous suggèrent de “voir avec votre banque” pour résoudre un problème causé par LEUR site.
– Un directeur d’établissement qui va jusqu’à affirmer que je n’ai jamais contacté l’hôtel, alors même que j’ai suivi les instructions de son propre réceptionniste, et que j’ai payé un appel surtaxé pour le faire.
– Et bien sûr, la cerise sur le gâteau : ils classent l’affaire en “no-show”, comme si je m’étais contenté de ne pas venir par caprice.
Le tout dans une indifférence parfaitement rodée, habillée de formules de politesse vides de toute sincérité.
👉 Résultat :
– Argent perdu.
– Aucun geste.
– Et la certitude de ne plus jamais réserver dans un hôtel du groupe Accor, ni pour moi, ni pour les dizaines de personnes à qui je raconterai cette histoire.
Quand une entreprise préfère protéger ses bugs plutôt que ses clients, elle ne mérite plus la confiance du public.
À bon entendeur.
INSUPPORTABLE MATRACAGE PUBS ALL AVEC MBAPPE, ANTITHÈSE DES VALEURS
ALL Accor, je suis un de vos fidèles clients de vos hôtels, arrêtez svp le bourrage de crâne de votre campagne pub avec Mbappe. Surtout les valeurs véhiculées par le personnage sont tellement contestables pour nos jeunes, son comportement indigne, son image à fric et sans respect ne sont sûrement pas VOS VALEURS A VÉHICULER. STOP CE TYPE D'EXCÈS
Etant client du groupe Accord et de l'hotel Mercure Andorre je réserve pour 3 personnes pour un anniversaire et la chambre est faite pour 2 .j'ouvre le minibar et là surprise les jus de fruit sont à moitié bus et la machine expresso est pleine de capsules utilisées. On va à la réception pour prévenir on nous dit le responsable arrive dans 5 mns , 20 mns plus tard personne on redescend pour voir 10 mns plus tard c'est la gouvernante qui vient et qui s'excuse en parlant pas un mot de français pas de manager présent ;Le lendemain on décide de profiter de la piscine et non fermé un 2 juillet car la personne qui s'occupe de la piscine est absente ?? Quel prestation pour un 4 étoiles .Je suis client habituel de cet hôtel mais c'est la dernière fois .
hôtel très bien placé accueil et restaurant au top avec un super chef cuisinier
J'y suis régulièrement et le niveau est vraiment le même qualité service restauration et plats
point fort pour Deize et Guillaume au restaurant
Séjour très décevant compte tenu du tarif élevé
J’ai séjourné récemment à l’Hôtel Mercure Paris Gare Montparnasse TGV, et je dois dire que l’expérience a été loin d’être satisfaisante. À plus de 250 € la nuit, je m’attendais à un service de bien meilleure qualité.
Aucune information ne m’a été communiquée lors de mon arrivée concernant la panne de climatisation. Dans une chambre où il est impossible d’ouvrir les fenêtres, cela devient vite insupportable, surtout en période de fortes chaleurs. Le ventilateur du système de ventilation faisait un bruit assourdissant, rendant le repos difficile.
Le personnel, au lieu d’insister pour que je prenne le petit déjeuner à l’hôtel, aurait été mieux inspiré de me prévenir de ce désagrément majeur.
Enfin, pour un établissement de cette gamme, le confort et la communication ne sont pas à la hauteur.
So we were planning a break in France. We booked a hotel as the complicated itenerary involved a late ferry and the onward connection would involve an overnight stay. Then the owner of the property we were booked in changed the start date. So we rebooked the expensive ferry crossings. No problem. The single night in the ibis hotel in France the website said was at the discretion of the hotel. The ibis hotel decided they couldn’t or wouldn’t refund a penny. Totally unhelpful. This is what a bad company looks like. We asked if we could perhaps at least leave our bags there as we had paid for a night and they were refusing to refund. They said ok.
We turn up and honestly they couldn’t have been less helpful, less accommodating. The receptionist basically kicked us out of the waiting area after about 10mins because she wanted to go out and then started making nasty comments to her colleagues about us assuming we couldn’t understand. They clearly dislike their guests and were saying similar about others in reception. Avoid this hotel chain at all costs.
Augen auf bei der Buchung bzw. Bezahlung!
Ich musste eine Buchung aus persönlichen Gründen stornieren, habe danach aber erst gelesen, dass direkt bezahlte Buchungen nicht rückerstattet werden. Ich fühle mich hintergangen. Es steht natürlich in den AGB, also könnte man sagen „selber schuld“, es sollte aber direkt bei der Buchung deutlich gemacht werden!
Personnel très souriant et sympathique! Très à l'écoute de la clientèle et réactif ! ( mention spéciale aux 2 jeunes femmes de la réception ) Hôtel calme et propre. Idéal pour un petit séjour Parisien.
I booked the hotel online for 6night but only required 5nights. After numerous phone calls I was getting nowhere so cancelled and am now booked in Premier Inn which offered a cheaper rate as well.Once you become a platinum member I think they feel that they have got you and l have never had the benefits that they promised. Disappointed
NOVOTEL PORTE D'ITALIE PARIS 13 :A FUIR.
INGERENCE ET IRRESPECT TOTAL. Expérience vécu les 20 / 21 / 22 juin 25. Un hotel sans climatisation (travaux loin d'être réalisé... prends des réservations sans informer clairement les voyageurs qu'ils subiront, comme nous avons pu le subir, une chaleur étouffante et invivable dans leur chambre... Plus de 30 degré, fenêtre fermée car étage élevé et rideaux bien ouvert pour laisser passer au max le soleil en attendant les pigeons qui y logeront (nous), créant une serre inhumaine. Dans cet hotel, on oublie de vous dire bonjour, bonne journée, au revoir... On voit des employés qui semblent clairement dépassés par l'ingérence, la plupart ne font plus leur travail. "Des oublis" selon le manager qui oubli pour sa part d'être humain. Accueillir des voyageurs sans pouvoir proposer des températures adaptées dans les chambres c'est mettre en danger les personnes fragiles. J'étais accompagné de ma fille de 3 ans qui n'a pas supporté la chaleur épouvantable. Lorsqu'on n'est pas capable de recevoir convenablement ses clients l'été on ferme jusqu'à ce les travaux soient effectués. C'est tout ce que mérite cet hotel non géré qui oublie ses 4 étoiles et ce que signifie recevoir des clients. Même pas un petit déjeuner offert en compensation c'est lamentable.
ALL - Accor Live Limitless is a comprehensive platform offering a diverse portfolio of hotels and resorts for travelers seeking memorable stays and exclusive deals. The company facilitates bookings across various destinations worldwide, catering to both leisure and business travelers. Customers can explore a range of accommodations, from luxury hotels to budget-friendly options, ensuring a suitable choice for every preference and budget.
In addition to hotel reservations, ALL provides a loyalty program that rewards members with points for each stay, which can be redeemed for various benefits and experiences. The platform also offers special promotions and packages, enhancing the overall travel experience for its users. With a focus on customer satisfaction, ALL - Accor Live Limitless aims to deliver exceptional service and value to travelers globally.
