Materials Market
Read all reviews for Materials Market →
3rd time unlucky
Ordered from this company 3 times, the first time was great, had no issues at all, everything was on time and I couldn't fault the company. The second time I tried to contact the company about a query and I was on hold for over 10 minutes trying to get through to someone but somehow everyone is always busy but luckily that was sorted with the supplier delivering it. The company has WhatsApp but they don't even respond to this, so don't bother trying!!! I ordered the 3rd lot of materials with no contact of confirmation for a couple of days for the company to finally approve and tell me the delivery date selected cannot be met (that's fine) but now it's the new date of delivery and no delivery has arrived after 4pm. No contact has been made at all regarding this, again called and was on hold eventually I got put through to a voicemail service after 15 minutes but it doesn't even explain if someone will return the voicemail or whats next once you leave one. I just want to speak to customer service for a simple update. Unsurprisingly, I rang again and pressed the line for sales, eventually someone actually answered and said they will raise a ticket with customer services for me. At 1 minute to 5pm I'll be suprised if that's done and contact is made. Such a shame as the company seems good for one time use but after multiple orders they have failed to keep to their promise you constantly listen to while on hold. Unfortunately won't be using them again to purchase further materials.