Kave Home
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Terrible customer service and refund procedure
At the beginning of January i ordered a mirror and Nessi lamp. The mirror came on 21.01.2025 in the perfect condition but the lamp was defected. The lamp shade was unbalanced due to the factory error, the lamp base was distorted. I had made a claim on the web page on 22.01.2025.g. and few days later the claim was accepted stating that they are sorry and that delivery company will pick it up urgently and afterwards, the money would be sent back to my account. A month has passed. A haven't received a word from delivery company. Customer service replies are always the same claiming that they asked delivery company for urgent and prompt pick up.