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Tesla Winchester - Lack of Customer Care
Went to Tesla Winchester today for my overnight test drive of a Model 3. I had previously had multiple calls from Tesla to confirm that I would be coming. When I arrived, I was told the car was not available. I asked why I had not been told by a telephone call in advance, but I was told they only just knew!!!!! I've just returned home having wasted hours of my time and having driven 80 miles for the test drive. I suppose Tesla believe a minute of their time is worth more than hours of mine. However, it is common courtesy to contact customers if the company cannot meet their commitment. My advice is, if you book a Tesla test drive, do not go unless you confirm before you leave that they have a car available, and get the name of the employee who confirms availability.