Ultra Car Mats
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Not What I Expected - Happy outcome
I ordered front seat covers for a 2017 RAM. It was certainly easy to order. The product arrived faster than expected, is stunning and not a cheap flimsy leather. However, they did not fit properly. They buckled and puckered everywhere. I went back to the website, read the instructions on how to get a refund and a return label. I took the photos they wanted, emailed them on 2.25.25. I followed up with another email on 02.26.25. They replied on 02.27.25 that I would hear from the refund department within next few days. 03.03.25 I emailed as it had been 4 days and by then I had read all the reviews here and was worried. 200.00 is a lot of money to be out. I heard nothing. 03.05.25 I emailed again and they replied the same day that the refund had been initiated and I should see it within 2-3 working days and I did not need to return the seat covers just discard them. 03.07.25 the refund was in my account. It took perseverance on my part and even though their replies where very slow, they did do the right thing and refund the money.