Smart Estate Agent
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Avoid these cowboys if you're renting
My daughter & partner rented a property managed by Smart. During their tenancy multiple problems arose which were ignored. Their staff lied without hesitation and it's no wonder landlords leave such positive reviews. Recently my daughter has been pursued by a scamming debt collection company who have erroneously linked her details to a British Gas supply in the property for 2 months after she left the property. British Gas probably sent a bill marked for "the Occupier", but the new tenants either didn't bother to pass the bill on to Smart, or if they did Smart because they don't keep any records don't know if they passed it on to the landlord. Such a fundamental process is clearly beyond the competence of these muppets. My daughter who is suffering with severe mental health issues now has to deal with legal threats regarding a debt she doesn't owe, but which is the responsibility of Smart/their landlord/new tenant. Let's see how Smart explain their processes to the Property Ombudsman when they have to respond to my daughter's official complaint.