Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
Smart Estate Agent receives overwhelmingly positive feedback, with many reviewers praising the professionalism and efficiency of the staff, particularly highlighting individuals like Poppy, Kay, and Jenni. Customers appreciate the helpfulness and diligence shown during property viewings and management, noting that the agents are quick to address any issues that arise.
Many people express satisfaction with the service provided, stating that Smart Estate Agents have been instrumental in their successful property searches and management experiences. However, a few critical reviews mention concerns about the quality of properties sold, with one customer feeling overlooked during the buying process and another expressing dissatisfaction with the company's care for tenants.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 523 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.0 | 3 |
| Dec 24 | 4.8 | 6 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“As landlords we have had excellent service from Smart Estate Agents”
“I bought a property through Smart”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 523 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Smart Estate Agent is #1 of 5 on overall rating in this group.
523 reviews of Smart Estate Agent. Filter by what matters to you.
Over a year ago
I found this company professional, efficient and helpful. I asked them to find tenants for a house after which I would then manage the tenancy. This was accomplished within my timescale and any quer... See more
Over a year ago
Dealing with the letting side of Smart Estate Agents, all staff were very professional, courteous and efficient. Special mention to Jenni and Sammy.
Over a year ago
Just had a viewing today of a flat with Poppy. She was very lovely and helpful. She answered all our questions and was very open and honest about any faults in the property which was greatly appreciat... See more
Quick answers to the questions people ask most.
Smart Estate Agent is a real estate agency that helps clients buy, sell, and rent properties. We provide property valuations, market analysis, and guide clients through the entire real estate transaction process.
Our office hours are typically Monday through Friday from 9:00 AM to 6:00 PM, and weekends by appointment. However, we recommend calling ahead or checking our website for current hours as they may vary.
You can reach us by phone, email, or by visiting our office location. Contact information and directions can be found on our website or business listings.
Yes, we assist clients with both purchasing and selling residential and commercial properties. Our agents can help you navigate either side of a real estate transaction.
We serve the local area and surrounding communities. For specific coverage areas and neighborhoods we work in, please contact us directly to confirm we service your location.
While walk-ins may be accommodated, we recommend scheduling an appointment to ensure an agent is available to give you their full attention. This allows us to prepare for your specific needs and questions.
For buyers, bring pre-approval letters, ID, and a list of your requirements. For sellers, bring property documents, recent tax assessments, and any relevant property information you have available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I found this company professional, efficient and helpful. I asked them to find tenants for a house after which I would then manage the tenancy. This was accomplished within my timescale and any query I had always received a prompt response. I would certainly recommend this Company to any landlord .
Dealing with the letting side of Smart Estate Agents, all staff were very professional, courteous and efficient. Special mention to Jenni and Sammy.
Just had a viewing today of a flat with Poppy. She was very lovely and helpful. She answered all our questions and was very open and honest about any faults in the property which was greatly appreciated. It’s been really easy getting in touch with the staff at Smart Estate and they are all very nice and professional.
Right from my househunting this summer to finding a property, and now to living in one, Smart has been a good partner. Of course, I did come across other agents while viewing houses, but Poppy really set herself apart with her warmth, empathy, intelligence, promptness, and helpfulness. Together with Kay, the two make for great estate agents!
As landlords we have had excellent service from Smart Estate Agents. Kay and Poppy-Mae have sorted any problems that have cropped up with our tenants, promptly and efficiently.
From a Landlord's perspective Kay and Poppy-Mae have been outstanding in all aspects of the letting and management of my property.
We were struggling to find a property to rent for 9 months then we met Poppy and within 2 weeks of meeting Poppy we got a house! As it was our first time renting we had a lot of questions and didn't want to be much of a bother to SMART but they answered all our questions and replied very quickly.
Poppy and Kay st Smart are the most incredible agents. They have been looking after my property for a long time and I’m extremely impressed with the service they provide. They are both so diligent and professional, yet relaxed and friendly. Any problems with the property are immediately flagged up and they have excellent maintenance people on hand. Everything is always repaired quickly and sorted out for the tenants. In terms of advertising my property and finding new tenants….I’ve only had a week between the previous residents moving out and the new tenants moving in…and that was only because the property needed painting. Their communication is excellent and I have peace of mind knowing they are always quick to respond to emails. Thank you….5 stars and highly recommended
Smart have always been helpful and polite. We deal mostly with Kay Patmore and she has always been good to us. We've never had any issues with them, and any problems with the property have been dealt with promptly. Top marks.
Great viewing, very informative, friendly and seem to be quick to deal with problems with the house.
Poppy was lovely and made me feel very welcome to the house. Also managed to answer all my questions about the property and surrounding area.
I bought a property through Smart. They were quite good at chasing Solicitors but I felt like I was just another transaction. Property was sold as 'high standard' but had a lot of flaws and some of the more major ones were not declared at the beginning of the process. They also didn't want to communicate after the purchase was complete, even though the sellers hadn't removed everything and left the house in a fairly poor condition.
Smarts are a one stop shop for landlords...They handle everything we need and only when necessary, refer back to us for major decisions...absolutely brilliant. Poppy and Kay are our main contacts, but the whole team seems 100% on the ball. Thoroughly reccomended.
Adam and Kate have excellent customer care. It has been 6 months trying to get accommodation but the two never rested until I got one. Thank you so much team Smart.😁
I have been renting my 3 properties with them for two years now and can’t fault them. Katy and Adam are fantastic, Adam even went and cleaned up the rubbish from the street when my tenants left the rubbish bins on the street before leaving and the seagulls had a field day.
Adam is a great managing agent, always contactable and friendly to speak to. He doesn't delay instructing tasks. I would highly recommend this managing agent.
Stay well clear of this company they don't care about you as long as your paying your rent phil don't care
Do not deal with these estate agents. I thought I was buying a property but, without warning, they went behind my back and sold to someone else. I would have given zero stars, but this is not possible.
A very responsive, friendly, helpful and professional team. We discovered Smart Estate Agents through a friend and although we didn't end up renting one of their properties, they were by far the most proactive and welcoming. I would highly recommend them.
I went to a few viewings with Smart Estate Agent before finding the right rental, every time they were friendly, helpful and punctual. Once I found the right place and made an application they were quick to get back to me with the acceptance. There were a couple of things that needed updating at the property, but they were sorted promptly and I was in the property in about a week. So far if I've had any questions or requests they've been back in touch within an hour, and they've been resolved. It's not a great time to be looking for a new place, particular in Cornwall, but Smart Estate Agents are by a long way the best experience I've had with any lettings agent. Thanks to Poppy-Mae in Penryn.
The timeline varies depending on market conditions, property type, and individual circumstances. Generally, selling can take 30-90 days from listing to closing, while buying depends on your search criteria and financing timeline.
Yes, we offer property valuations and comparative market analyses to help determine your property's current market value. These assessments consider recent sales, market trends, and property conditions.
Commission rates and fee structures vary based on the type of service and property involved. We discuss all fees and commission details transparently during our initial consultation.
Yes, we welcome first-time homebuyers and provide guidance throughout the entire process. We can help explain each step, connect you with mortgage professionals, and ensure you understand your options.
We assist clients with investment property purchases and sales, including rental properties and commercial real estate. Our agents can provide market insights and help evaluate potential investment opportunities.
Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
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