Samsung Electronics
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Customer service gone bad to worse
Samsung have generally been good for me at least using the flagship devices, but the last 2 fold devices have had issues. Z-fold 4 internal screen protector failed 3 times and it was a pain to get it replaced. Despite this I bought a z-fold 7 as it was hard to go back to a tiny phone! However the trade in have said the device isn't functional as the front screen is delaminated but in the picture they highlight a scratch in the metal that was near but not on the screen. I was using the phone without issue until I sent it off to Samsung as trade in so it was functional. From reading online this is not a one off but a pattern of poor service. I'd beware of trade in and I expect that this is the last Samsung device ill buy.