Grubhub
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Incredibly Frustrating Experience
Incredibly Frustrating Experience — Not the First Time I’m beyond frustrated with Grubhub at this point. I placed an order, and the driver picked it up — only to drive somewhere completely unrelated, sit for a while, and then get on the interstate and leave town with my food. I tried reaching support through live chat, but no one answered. There’s no customer support phone number readily available either, which made the situation even more infuriating. When I finally got someone (Marites Espiritu) on chat after another 5–10 minute wait, the replies were painfully slow. She refunded me, but only in Grubhub credit that expires in 90 days — without even asking how I wanted to be refunded. When I brought it up, she just said, "I'm sorry that we cannot change it to original form of payment." Unbelievable. This isn't just a one-time issue. Lately, almost every order I’ve placed has arrived missing items, cold, or absurdly late. I’ve let a lot slide, but this one was the last straw. This experience was not just an inconvenience — it was a huge waste of my time and money. If this is the standard, I’m done using Grubhub.