U-Save Car & Truck Rental
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Horrible company that is horribly ran
Made a rental reservation online in March for a June 26th pickup at their Jonesboro, AR location. Drove 4 hours to pick up my rental on June 26th and the franchisee had cancelled my reservation in an internal computer system that was not visible to me the customer, or their corporate customer service reps. The staff acted as if they didn’t care and were wondering why I kept asking questions. I had a confirmation email, could even log into the rental website and show them that the reservation was still showing as valid with a pickup date of that day. They didn’t care.. took the day off work, drove 8 hours round trip, almost ruined our plans and my wife ended up having to take the day off work as well to scramble while we looked for a replacement. The corporate help line representative I spoke with was confused by what the Jonesboro location was telling her on the phone and said she would dig some more and call me back that day. I’ve sent numerous emails to corporate and never received a call back on the original date or since then, did receive 2 email replies saying they are reviewing the incident and would reply quickly, 24-48 hours, but that was 6 days ago, so not sure what they are waiting on. The franchisee failed miserably, and the corporate offices failed to enforce any semblance of a brand standard within their franchisee operations so they failed. This is a horrible company that is horribly ran and should only be used as a last option if all other options have been exhausted, and even then, enter into a rental with them very cautiously.