Nicholas Nielsen

Jul 21, 2025

Scam price match.

I booked a novotel in Beijing but found a better price. So used the price match promo and took pictures of the booking.com price. The site was in incoqnito and I was not logged in. My room was with free cancellation and so was the room on booking.com. The hotel agreed the price was lower but because they could match booking.com non-refundable price with their non-refundable price they felt they didn't need to honor their offer even though this excuse is nowhere in t&c. So they'll start with real reasons and then go to fake ones so they don't have to price match. So the whole promotion is one big scam and the company should be investigated for false advertisement. So in short don't expect them to ever honor the price match promotion.