U-Save Car & Truck Rental
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Do not rent from these scammers
Basically U-Save (Vienna Airport) is running the following scam: they ask you to pay a deposit of 2200€ but alas, most credit cards, mine included are limited to 1999€ and it takes the bank a few days to update that limit. I offered to pay with a debit card: not possible. I offered to pay 1999€ with my CC and the rest with another mean: not possible. I offered to pay with another person's credit card: not possible. I offered to pay CASH and I offered the could hold on to that cash until the end of the year (it's February...): not possible. So I'm really left to wonder how "our staff was more than flexible in order to make you feel better giving you a free upgrade and other disounts (sic)" as my only option was to buy your overpriced insurance to magically reduce the cost of the deposit to 200€, after uselessly discussing with you for almost an hour. AFTER THAT you've graciously reduced the amount of the abroad charge from 99€ to 69€ (knowing that other rental companies don't have such a high price in the first place and they normally waiver for longer rentals). Instead of offering me solutions you shielded behind your unmovable policies and fine prints creating an unsatisfied customer (and, according to your own words: "the same happened to a man today"... and from what I'm reading here, I'm not the only one): as I've said to you, without clients you will not have a company and I hope my review will help other potential customers seeking a fairer company. By the way, I'm also writing to the Konsumentenzschutz, the European Car Rental Conciliation Service and expect you to refund in full the amount that you've swindled out of me, as well as complaining to booking.com where I've booked your "services", and making sure this review find its way on other platforms as well.