Qasim Bin Saeed

Feb 9, 2026

I had a very disappointing experience…

I had a very disappointing experience with BudgetAir and would not recommend them. First, my ticket was not canceled by the airline — it was only rescheduled due to a storm. However, BudgetAir showed it as canceled on their side and created confusion instead of properly handling the reschedule. Second, I was clearly told that I would receive a $170 refund. After waiting for about a month, they changed their statement and said I would receive only $50, which is not even half of what they originally promised and not even close to the ticket price I paid. This felt very misleading. Their customer support was also extremely poor. Phone calls were not answered, and chat support was rude and arrogant. Instead of helping, the agent behaved unprofessionally and showed no interest in resolving the issue. Even worse, I still have not received the $50 refund they later promised. It has already been weeks, and now they say it may take more than three months. They are shifting responsibility to the airline, while the airline says they cannot discuss anything with me because the booking was made through BudgetAir — meaning only BudgetAir can handle it. But BudgetAir is not taking responsibility. Overall, this has been frustrating, stressful, and feels very unfair. Based on my experience, I would strongly advise others to be very careful before booking through BudgetAir.