Paddock Motorcycles LTD
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STAY AWAY
STAY AWAY. Everything I am about to say is true, even though you won’t believe it. Its long but worth a read. I found an oil leak on my brand new R1 which I bought from another garage at the end of Dec 2021. I had done 600 miles on the road, then it had a service at another garage (genuine parts used) and it had been on a dyno to find out the BHP. I was in the process of converting it to a track/race bike when I found an oil leak. On investigation by myself I saw it was coming from the first coil injector, which I took out and found full of oil which I knew should not have been there. I phoned this local Yamaha dealer, as I had just moved house, to give them the business and thought it would be easier as it’s local. I said on phone what the problem was and also that the bike was in bits as it was being converted but it wasn’t fully finished. They couldn’t get me in until a week and a half later, I took the bike as arranged and told the tech the problem and even left the airbox off so it was easy to get to. I waited until after the weekend then rang them on the Monday to be told they haven’t found any oil leak. They said they could find nothing wrong with my bike and to pick the bike up. They charged me £58.80 for nothing. I was perplexed and told them I would check the coil injector again when I got home as I couldn’t understand where the oil had gone. To my horror it was full of oil I was fuming, they had a duty of care yet sent me away with a bike with an oil leak. This is one of the most dangerous things you can have wrong with your bike (life threatening to rider and others on road) Not acceptable in any circumstance. End of. No excuse. I took it straight back and gave the staff a going over for letting a bike out of their workshop with an oil leak. I had shown them where the leak was, and left it for them to sort this time. They said they would get it sorted but it wouldn’t be today. I left it for that day and phoned the following day at 5pm and was told they hadn’t looked at it and wouldn’t be?!? they said the bike had been tampered with by me and they were not letting me have it back until Yamaha had been informed. What?? I was told I had put the oil in on purpose!! Why? A brand new bike!! There was lots said about the bike being a race bike which it is going to be but it’s not at the moment it still had ABS and the coolant was still in radiator so it had not been raced and they were just clutching at straws because I don’t believe they were capable of mending it. (A Yamaha Dealer???) I ended up going and collecting the bike from them. I found the manager to be inept, smug, arrogant and no customer service skills whatsoever. He tried to charge me another hour which I declined and took the bike. I phoned the garage where I bought the bike from the following morning and told them what had happened they were concerned about the leak and they got a Yamaha master tech to ring me straight away.He then sent me to another garage to have the repair done under warranty. I hadn’t even got the bike out of the van from picking it up the night before so took it straight away. It was a rubber seal on the rocker cover that had not been seated properly at factory and it had gone in on itself so it was letting oil in. Nothing had been tampered with or oil added ! They did the work the following day and I picked the bike up a day after. That is how easy it should have been when dealing with a Yamaha dealer. I would not take my bike to Yamaha in Congleton (Paddock Motorcycles) for any work. The management and techs are not upto the job. A full report has been sent to Yamaha expressing my concerns with this dealership and management. Thank goodness I rechecked for the leak otherwise Yamaha Congleton (paddock Motorcycles) could have had blood on their hands. STAY AWAY