Paddock Motorcycles LTD is a UK-based company specializing in the sale of motorcycles and motorcycle accessories. The company offers a wide range of products including new and used motorcycles, parts, and gear for motorcycle enthusiasts. Customers can find various brands and models tailored to fit different riding styles and preferences, making it a go-to destination for both novice and experienced riders. In addition to sales, Paddock Motorcycles LTD provides services such as maintenance and repairs, ensuring that customers receive comprehensive support for their motorcycles. The company aims to serve individual consumers and motorcycle clubs, focusing on delivering quality products and reliable service to enhance the riding experience. Through its user-friendly website, paddock-mcs.co.uk, customers can browse their offerings and access valuable information on motorcycle care and accessories.
Paddock Motorcycles LTD receives high praise from many customers for their exceptional service and friendly staff, particularly highlighting team members like Luke and Ellie. Reviewers frequently mention the seamless purchasing experience, with several noting the helpfulness and responsiveness of the staff throughout the process.
Many customers express satisfaction with their new bikes, including models from Yamaha and Triumph, and appreciate the timely delivery and communication. However, there are notable complaints regarding post-purchase support, with some customers reporting issues such as unresolved warranty claims and poor communication after the sale. A few reviews also mention frustrations with the owner and staff's responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 138 | 100% | -2.7 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2024.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 4.3 | 6 |
| Apr 24 | 5.0 | 1 |
| May 24 | 5.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | 5.0 | 2 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 138 most recent reviews.
“Great service, bought A new Yamaha r125”
“The owner is a b@st@rd, sticks in your mind”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 50 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | 138 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Paddock Motorcycles LTD is #1 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 4.2).
138 reviews of Paddock Motorcycles LTD . Filter by what matters to you.
Over a year ago
Baught a bike. They went bump while it was under warranty still. I now have a 500pound bill for stator reg rectifyer replacement which paddocks should have sorted for me for free. I hear a rumor they... See more
Over a year ago
The company never paid my finance off , been trying to contact them no answer on what app or calls, Can any one tell me if the company is still open thanks
Over a year ago
Great service, bought A new Yamaha r125. delivery date as stated. Luke was friendly and helpful and Ellie was great and responsive.
Quick answers to the questions people ask most.
Yes, Paddock Motorcycles LTD is a legitimate company with numerous reviews from real customers. They have received both positive feedback for their sales team and service, as well as some complaints regarding warranty issues.
Paddock Motorcycles LTD does not appear to be a scam, as they have verified reviews from customers who have had positive experiences. However, some reviews mention issues with communication and finance payments that potential customers should consider.
Paddock Motorcycles LTD offers a variety of motorcycles including new and used models from brands like Yamaha and Triumph, as reflected in customer reviews praising their selection.
Paddock Motorcycles LTD accepts various payment methods, including financing options, which some customers have successfully utilized. However, there have been complaints about issues with finance payments that buyers should be aware of.
Customers can reach out to Paddock Motorcycles LTD through their website or by phone for support. Many reviews highlight the helpfulness and responsiveness of their staff, particularly Ellie and Luke.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Baught a bike. They went bump while it was under warranty still. I now have a 500pound bill for stator reg rectifyer replacement which paddocks should have sorted for me for free. I hear a rumor they re opened under the name pro moto down by bulls bank industrial estate. I used them for years with no issues. Gutted dosent even cover how I feel
The company never paid my finance off , been trying to contact them no answer on what app or calls, Can any one tell me if the company is still open thanks
Absolutely brilliant team to deal with. Luke and Ellie are both friendly welcoming and honest salespeople. I have recently px’d my bike with them. Craig brought my new bike to me and he was very helpful indeed. Excellent team
Great service, bought A new Yamaha r125. delivery date as stated. Luke was friendly and helpful and Ellie was great and responsive.
Just bought a new yamaha from paddock Motorcycle from start to finish even Delivery the staff where all pleasent and whent out of there way to help you As far as I am concerned , I would Recommend them to anybody as i was Impressed On? How professional they were Definite? Ly buy from them again Thank you all At paddock motorcycle from gary wish you all the best
Just bought a triumph bobber and from first contact to delivery of the bike the service was truly outstanding. Big thanks to Luke and the team I would highly recommend and will definitely be back for my next bike many thanks Bruce
Fantastic service from a great team. From the first call to Luke I knew I was going to place an order with him. Top bloke! He managed to secure me a build slot with the factory and kept me updated throughout the whole process. Offered me a great on my trade in’s and was always there to answer any questions. My bike was delivered on Thursday and I couldn’t be happier. The service manager Andy, had his guys fit all my extras and properly sorted me out, on what was essentially an open check book for labour hours to install everything. Not forgetting the delightful Ellie was always a joy to deal with. As a team these guys smash it out of the park and the happiness generated by all is highly infectious! Thanks guys for getting me my dream bike! Not to forget the delivery chap (sorry didn’t ask your name), on time and the again another professional and lovely guy.
I recently bought a Ducati Monster 821 from this amazing team of people. From start to finish, Luke gets 12 out of 10! Having noticed some small damage, to the tank, they had it repaired, resprayed and new stickers added, at no cost to me. They fit a tank pad I bought separately as a favour. Luke had a new battery fitted before delivery because he was not happy with the existing one. To top it all, they delivered the bike for free, 2.5 hours away from their garage. WOW, I have never had service or help like this in decades. Top marks to everyone in the team; every time I called, the team was helpful and friendly. I took the bike to a Ducati specialist a few weeks after delivery to have some customisation. The mechanic said the bike was in mint condition and that even the oil Paddocks had put in for the service before the delivery was "quality stuff!" Something I would never know, but they did the right thing anyway. Thanks, Luke and team, for the fantastic service; this is my first ever bike, and I couldn't have asked for better service.
Having bought many motorcycles over the years,it was nice to deal with such friendly people, especially Ellie and luke,I bought a used yamaha tracer 900gt and it was mint Condition, and was ready as promised for me to collect as arranged,on my first day,I clocked up 150+miles on it,and I'm very happy with the bike,and about to go on a tour of Scotland on it,I highly recommend trying paddock motorcycles, I'll certainly use them again,thanks Ellie and like for a hassle free buying experience 😀
Got my brand new R7 the other week. Great service, Ellie was always on hand to ask any questions too and very responsive. Would recommend buying from here.
I was worried about how to buy a first new motorcycle. I have to say they have been very helpful to me. I had an amazing sales advisor, quick to respond and very thorough. I would buy again from this dealership, no need to be worried, just go for it.
Excellent communications from Ellie , she kept me up to date, and followed up making sure all was good when my bike arrived, also great service on delivery from Craig. Paddock motorcycles are a very friendly and Professional company
Paddock Motorcycles Ltd were fantastic, very professional throughout, thank you. Also would like to thank Ellie as she was great, a real asset to Paddock Motorcycles, thank you, John
Very happy to have a first ride on my new to me Triumph supplied by Paddock Motorcycles. Great service from Luke Craig and Ellie. Definitely recommended!
The owner is a b@st@rd, sticks in your mind?doesnt it?, after reading a post purchase review. Another, Luke is incompetent and never answers his calls and is extremely disingenuous with the truth. Both are truisms of my experience, I purchased A BMW k 1600 traded in a bike re advertised by them, as ,meticulously maintained,I wish the new one was ? So many things wrong on ride out on the ISLAND. It tried to kill me twice, Putting me nearly into a wall, second in front of oncoming traffic as it ran wide,supposedly serviced,whats the first thing you do on a service @ tyres .Both were on a 320 kilo heavyweight over one third down on correct tyre pressures,how bad is that?New battery promised,the one in the bike stayed in the bike covered in s@@t and the holder quarter full of water ? i had to push luke for pics of the pannier,nicely avoided on a film,both heavily marked,one with edging fell off at receipt.A half inch hole in the driveshaft gaitor,which invites the crud in.Both exhausts dented and scratched.Keyless fuel cap left me abondened at a garage,it wouldnt open,Did they do an oil change now ?two sumps in a k series? makes you question. Now i paid full money to them on a bike that looked ,it been kept in a swamp, fasteners so corroded snapping at removal or angle grinded off, I only required telling as the purchaser, that's all as to make a informed opinion ,I paid four hundred pounds for my bike delivered and my old 5 years bike to be returned to them to make a 2000 pound added profit on what they gave me for trade in,i paid them to make a profit, with the profit on my new bike, I reckon theyll make close to three k on the total deal. So why silence,s@@t service or worse no service at all,this bike needs to go to BMW ON THE MAINLAND FOR REPAIRS UNTOLD TO ME DELIBERATELY LYING ,Why at 70 years old, should i return this bike ferry and hundreds of miles away to fix everything they should have done in the first place and couldn't be bothered delivering a dangerous bike. My next step as im not worth a phone call is editorial thru my old company H.Bauer to Motorcycle News plus these people should lose the franchise on Yamaha which ill also be taking up with old friends in Surrey, Absolutely abysmal give these retro chancers the widest berth that they gave me on my new purchase and vote with your feet by never crossing these charlatans door kick. Like Captain Smith on the Titanic,you've been warned.
Great customer service , bike collected on time as requested and delivered back on time, communication good and a fair price, thank you
Bought a used gsxr1000 from these guys whole experience been nothing but a nightmare they never call you back not interested in faults with the bike which was present when it left showroom but I only noticed when on way home .had to trace the service history myself in which Luke in sales failed to do in all probably worst customer service on the planet once they have your money not interested.the tyres on bike only just above legal limit which I argued when collecting and I had to contribute to that for a new tyre more fool me should have walked away then absolute sharks
Booked an MOT with paddock as richardsons next door was closed until the 26th (as per sign on richardsons door), have just been rang by paddock as they cannot do MOT until after the 26th! As they use the MOT tester from next door, which they should have known on Sunday the 15th when I booked the MOT because richardsons were closed. I had booked a day off work for my MOT assuming Paddock had their own staff and equipment , four hours notice of cancellation means I have now wasted a days holiday. Appalling Service.
Just purchased my new yamaha xsr from Paddock Motorcycles,and I can not say enough to praise this company,from my initial enquiry regarding the purchase to the completion of the deal,they where always on hand giving me their professional input in a clear and surfisive manner,the young chap who patiently dealt with me was called Luke and was such a pleasure to deal with, also felt he really had the customers best interests at heart, once I pass my test and have a few years of riding experience,I will definitely give luke a call for my new steed,also just to say if you are looking at purchasing a new bike you should definitely give him a call, because he managed to deliver a deal that know other company could match,thxs again Luke,and as Arne says,I will be back.
Paddock Motorcycles LTD is a UK-based company specializing in the sale of motorcycles and motorcycle accessories. The company offers a wide range of products including new and used motorcycles, parts, and gear for motorcycle enthusiasts. Customers can find various brands and models tailored to fit different riding styles and preferences, making it a go-to destination for both novice and experienced riders. In addition to sales, Paddock Motorcycles LTD provides services such as maintenance and repairs, ensuring that customers receive comprehensive support for their motorcycles. The company aims to serve individual consumers and motorcycle clubs, focusing on delivering quality products and reliable service to enhance the riding experience. Through its user-friendly website, paddock-mcs.co.uk, customers can browse their offerings and access valuable information on motorcycle care and accessories.
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