U-Save Car & Truck Rental
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I will never hire from this place
I will never hire from this place again (Green Motion, U-Save in London Heathrow), and I warn anyone wanting to rent from them. I don't know if it is company policy or whether it is the over-enthusiastic assistants at the counter, but they are set on scamming you. You have to buy their insurance which is four times the cost of the rental. Otherwise they will show you a pre-existing tiny scratch or something and charge you an arm and a leg for it. I hired a car on the 1st of January 2025 paying for rental and zero excess insurance from a third-party company online. When I went to pick up the car, while I waited for my turn, I found that the main job of the assistants was to sell their zero-excess insurance to the customers (which was nearly 50 pounds per day I was told, many times the cost of the rental itself). The clerk tried this with me, stating that I should not have purchased the online insurance. I refused to pay for this extra insurance. The car I was given was dirty in the back. I took pictures from all angles but because of the dirt all the tiny scratches were not seen in the pictures in all areas. The initial condition report sent to me via email (no physical papers were given at all) did not show any damage marked. I noticed one or two bad scratches in the front and took detailed pictures of those. I noticed scuffs on the alloy wheels and took pictures of that and sent it to the rental via email. I returned the car absolutely damage free two days before my rental ended. The staff showed me what must have been a pre-existing tiny scratch and ripped me off of 590 pounds for it. As the assistant went to inspect the vehicle, he went straight for the boot area where he must have known that there was already a tiny scratch and pointed it out to me. He did not look in most of the other parts of the car at all. Even if it had been a new one, all it needed was a rub and polish for a twenty pounds at most. The staff are not honest or truthful. Jay also showed me a scuff on the alloy wheel and said that that was new. I was able to prove to him that it was pre-existing, from my pictures. He would not agree, but his colleague looked at it and had to agree that it is the same as in the photograph. NEVER RENT A CAR FROM GREEN MOTION OR USAVE.