Karen

Dec 28, 2023

Exceptional Customer Service!

This store consistently surpasses my expectations whenever I have a question or problem! They (all the associates) earnestly listen to comprehend the nature of the issue, be it a product or information for which I might be searching, a price match I might be requesting, or pricing/rewards for which I might need clarification. Then, they go out of their way to find the information requested, or explain how to build/utilize rewards points, etc. I have had two recent occasions where the store manager/team leader, "April,"offered me assistance: 1.) in checking the extent of applicability of a manufacturer's sale price on a particular pet food; and 2.) on the availability of a dog toy that was out of stock in store. This manager offered me a store credit for having picked up on a slight discrepancy in their signage which caused some degree of customer confusion, and promptly sent it out to my home address with a lovely "thank you" note expressing appreciation for my business and apologizing for any inconvenience! As for the dog toy, she personally phoned another store after a system-wide check showed one availability in that other store. It, in fact, had already been sold, so she saved me an unnecessary trip. She then checked her store's in-coming inventory replenishment and located this very item and told me when it would next be available in their store (within the week)...again sparing me a lot of unnecessary running around. I am so favorably impressed with this level of conscientiousness and professionalism, that I look forward to visiting the store! If they could clone April, they'd easily become America's number one pet store. This gal understands cardinal rule number one of customer service: "Common courtesy pays big dividends and cost absolutely nothing!"