Zoro
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If it were possible to give ZERO stars…
If it were possible to give ZERO stars I would. This company (if you could call it a company) is NON-RESPONSIVE and could care less about the garbage it sells. We in good faith purchased what was described as a "new" magnetic lock only to be given a completely different model number in a "used" box stamped with the correct part#. When our techs tried to operate it a BIG FAT NOTHING happened. This is because they put a different model number in the box and well.........it failed miserably. What a SCAM. Someone had to have known that they were switched. To say our Customer was upset would be an understatement. Our only recourse was contacting ZORO and asking for an RMA. They asked for pictures and to send them the original order# via an e-mail (which we did). They said to give them 48 hours and they'd respond back to us.. Well, that's another scam. Do they even have a department that addresses passing off new equipment that is used and wrong? Probably not but 2 WEEKS LATER......NOTHING. No response a big ZIP, ZERO, NADA. What a SCAM. I believe our only recourse at this time is to report them to the bank we used for payment as fraud? ZORO was made aware of this from day one but has chosen to do nothing. We have the proof at hand and if I were you DON'T EVER AND I MEAN EVER DO BUSINESS WITH ZORO.