Is Zoro a legitimate company?
Zoro is a legitimate company with a significant number of customer reviews. While some reviews highlight issues with customer service and shipping times, others praise their variety of products and competitive pricing.
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
Zoro receives mixed feedback from customers, with many praising its fast shipping and wide selection of products. Reviewers highlight that orders often arrive promptly and are well-packaged, contributing to a positive shopping experience.
However, a significant number of complaints focus on poor customer service and inventory management. Customers express frustration over delayed shipments, canceled orders without notification, and difficulties in obtaining updates on their purchases. Issues with damaged items upon arrival and challenges in the return process further exacerbate dissatisfaction. While some consumers appreciate the competitive pricing and discount codes, the overall sentiment reveals a struggle with service consistency. Consequently, Zoro's reputation is marred by these critical service issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 644 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 4 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.1 | 7 |
| Nov 24 | 3.0 | 6 |
| Dec 24 | 2.6 | 8 |
| Jan 25 | 2.5 | 11 |
| Feb 25 | 3.2 | 11 |
| Mar 25 | 4.7 | 90 |
| Apr 25 | 4.4 | 80 |
| May 25 | 4.4 | 41 |
| Jun 25 | 1.3 | 6 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My most recent order arrived well packaged and promptly as they always do”
“ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.7 out of 5 (poor) | 2.9 out of 5 (fair) | +78% | 644 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: Zoro is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 2.7).
500 reviews of Zoro. Filter by what matters to you.
Over a year ago
Avoid they can’t even give you an update taken 2 money out of my account
Over a year ago
I waited 6 weeks for Zoro tu fulfill my order, getting periodic updates that the order was on track. The day the order was finally supposed to ship, I got an e-mail saying they could not get the part... See more
Over a year ago
Shipping time is unbelievably slow, snail mail speed. If you need it by Christmas I recommen ordering now ,in June to receive it. They say two days shipping, wrong.
Quick answers to the questions people ask most.
Zoro is a legitimate company with a significant number of customer reviews. While some reviews highlight issues with customer service and shipping times, others praise their variety of products and competitive pricing.
Zoro is not a scam; however, customer feedback indicates a mix of experiences. Verified reviews reveal patterns of slow shipping and inventory management issues, suggesting potential concerns for timely order fulfillment.
Zoro offers a wide selection of products including tools, industrial supplies, and home improvement items. Customers have noted the variety and quality of items available on their platform.
Zoro accepts various payment methods, including credit cards and possibly other digital payments. Customers have not specifically reported issues with payment processing.
Zoro's return and refund policy may be challenging based on customer experiences. Some have reported difficulties in returning items and receiving refunds, highlighting the importance of understanding their policy before purchasing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 46% are 1–2★.
NOPE! NOPE! NOPE! NOPE! ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY. ORDERED A MAKITA GRINDER JULY 2ND. WAITED FOR SHIP STATUS UNTIL MONDAY THE 7TH. CALLED AT 2:00 PM PST AND ASKED TO CANCEL ITEM HAD NOT SHIPPED BUT WAS TOLD IT WAS TOO LATE TO CANCEL. TRACKED SHIPMENT THE 8TH BUT STILL WAS NOT SHIPPED. WENT ON THEIR SITE TO TRACK MESSAGE WAS We sincerely apologize that the below item(s) from your order (WB6847383837) did not ship as expected. We're working with our suppliers to resolve the issue as quickly as possible. If we cannot provide an update within the next 7 business days or if we encounter subsequent delays in the expected ship date, YOU WANT ME TO WAIT UNTIL THE 15TH SO YOU CAN FIGURE OUT YOUR INVENTORY PROBLEMS. NOPE! I CAN'T WAIT FOR THE CANNED RESPONSE: We'll need some more info about your situation so we can fix the issue. To get started, please give our customer service team a call at (855) 289-9676. SOOOO..... HOW IS THAT GOING TO HELP GET THE PURCHASE TO THE CUSTOMER AS WELL AS HAVING YOUR BANK ACCOUNT ALREADY DEBITED THE PURCHASE WITHOUT SHIPPING AND MONEY HUNG UP FOR A COUPLE WEEKS? YOUR COMPANY HAS SOME REAL ISSUES!
Avoid they can’t even give you an update taken 2 money out of my account
I waited 6 weeks for Zoro tu fulfill my order, getting periodic updates that the order was on track. The day the order was finally supposed to ship, I got an e-mail saying they could not get the part I ordered and they cancelled the order. Stay away!
Shipping time is unbelievably slow, snail mail speed. If you need it by Christmas I recommen ordering now ,in June to receive it. They say two days shipping, wrong.
The Zoro "Awsome Customer Service Team" cancelled my order for no apparent reason and didn't tell me. I only found out 5 days later when I asked via 3 emails!
I tried to purchase a couple of NAS devices. After I paid for it and received an email confirming my purchase, I got a second email saying they're out of stock and deleted the purchase. Why did they go ahead with the sale if there was no inventory? They say it'll take 10 business days for the charges to come off my credit card. If they canceled the sale, how come the charge stays on?Shouldn't they take appropriate steps to remove the charges immediately? Essentially what the're doing is using our money interest free for 10 days. My gut says they accept all sales without checking the inventory. If they have the merchandise, they'd ship it. If not, they get to enjoy the customers' money interest free for up to 10 business days. Either way they come up ahead and the customers are left frustrated.
I have purchased many items from Zoro and for the most part I am happy. They usually have good prices and often send out discount codes that are really good. They also have a very broad product selection. However their website is really bad and very poorly organized. If you know the exact manufacturer part number you can usually find it through search, but if you just try to search for the name it often does not show up. The problem is usually do to how the items are labeled and categorized. Really really bad. Customer service can be excellent or horrible. Returns are usually easy which is good. However, they blame FedEx for things that get damaged in shipping even though it was due to poor packaging. Metal stock purchases have been very poorly packaged and I have tried to give feedback to their warehouse, but they just respond that they can't do that and there is no option to give feedback. Will I order from Zoro again? Most likely, but if it is important I will order from somewhere else.
I placed an order at Zoro website on May 09 2025 vacuum cleaner that their website show is available after few phone calls finally received my order was a wrong item I asked to return. they ask me to send pictures as a proof that they will submit to third party vendor which is something that I wasn't expected. Also asked the customer services to call their third-party vendor and making sure they have the correct vacuum she put me on hold and reply yes; they will send me the correct vacuum this was on May 19, on June 09 I received the same vacuum. After I call customer services and explain the issue, they tell me that I have to wait 5 more days to contact the vendor to resolve in the meantime my credit card was charged I have a vacuum that never order, and Zoro website still show that they have the vacuum available. I tell the customer services to report to the third-party vendor but look like they don't care
Extremely poor customer experience. Free shipping and same day shipping terms are completely obfuscated. Like everyone I buy stuff online every day and have never seen such level of weird false advertising. Will go with their reputable counterpart in future.
My most recent order arrived well packaged and promptly as they always do.This company carries a wide variety of premium items, tools, parts and supplies. It's a pleasure to do business with them.
I purchased nearly $4,000 worth of Nordfab quick clamp ducting from Zoro. It was nearly all damaged during the packaging process. They shipped the ducting by wrapping it tightly together with plastic wrap and leaving it unprotected. It arrived out of round with numerous dents. The manufacture specifically states NOT to use ducting with dents or out of round. I brought this to customer service's attention and they couldn't careless. This is a 100% safety issue. This ducting is used for high vacuum industrial applications. If someone were to use these products in the condition Zoro ships them in it would cause them to leak or even implode. Since the Customer Service agent didn't care I asked that it be escalated to management. Nope, they just said "Sorry" with their canned response. I wanted nothing from them other than for them to acknowledge the problem and do something to ensure the safety of their customers.
The item that I needed was for a project underway, so I called Zoro.com and spoke to a woman to verify they had the item in stock and could ship promptly. She checked (took a minute or two) and then told me, "Yes we have them and they will ship within two days of you placing an order." So I ordered immediately. After a week of waiting, not only had they not shipped, but the website said my order was "Still Processing". I called and without mentioning my order, I asked another woman about availability of this item. She took a minute or too and I heard keys clicking in the background, and she said (as if scripted), "Yes we have them and they will ship within two days of you placing an order." This was a bold lie, obviously. I asked her then about my order and she seemed flustered and couldn't find or provide any updated on shipping, etc. I asked to cancel the order and she said it will take TWO DAYS FOR A COMMITTEE TO APPROVE THE CANCELLATION. In the meantime, I needed to order from somewhere else to keep my project on track. This is a horrible company that lies to their customers. 6/24/25 - this is a reply to Zoro’s reply (below) - what a joke! I provided all the detail you need. Look at other reviews too! Just stop LYING to your customers, it’s that simple!
I ordered a vanity top for a bathroom renovation in November 2024. The vanity top was delivered to my driveway on a pallet. We moved the entire package on pallets inside the garage as we were not ready for it yet. Early April 2025 bathroom renovation was ready for the vanity top to be installed. We went out to unboxed it and bring it in and discovered it had two cracks. I contacted zoro with the entire story numerous times and they kept repeating that it was too late and passed their 30 day policy for returns or refunds. I am confident that this vanity top was either cracked in the warehouse or was damaged in transit. It was literally untouched in my garage. They are standing by the 30 day but how could I have known? I did not open the box because I was not ready to install the vanity top. Saying they checked with their supplier and it can’t be done, not because there aren’t vanity tops out there, but because they are sticking to their 30 day policy, which I must have overlooked. I was not asking for a refund of money. I was asking for a vanity top without a crack. Extremely poor customer service and unwilling to work with me. Now negative reviews will continue and they have lost a customer.
Want to return a defective item good luck! Purchase a water heater from them and it broke after 6 months of use. Contacted vendor and had plumber take a look. Error codes confirmed, issues confirmed and priced out the repair. Plumber said might not fix the issue as the board is defective. But the only option that cost me under $1000 is to send it back. So I contact Zoro for a solution. They said that I was in the return window. Told me they will have a shipping label for me after reviewing it. Then a week past still no hot water and no contact. I contact them instead, was told that they need more info and which I provided. So they ask for another 24 hours. I gave that 48 hours and didn't hear from them. Now they are saying they need another week to review it and contact the vendor which would've been done at this point. I done that for them and provided the case number. No solution yet. Never will buy from them again. I could've just buy a new water heater and save myself the frustration of this matter.
Received the exact item ordered in 1 day and at a fair price! Will not hesitate to order again from Zoro.com!
My experience with Zoro was 5 stars on every metric. I had never heard of this company before and was skeptical at first, but placed my order and was pleasantly surprised to receive next-day delivery (!), a sealed product, low-cost shipping, and a better price than Amazon.
Zoro has a huge selection of products at affordable prices, with excellent shipping services.
I was very surprised to find high quality hardware, at excellent prices at Zoro - and the shipping was super fast!
Great service! applied a 15% coupon and ready to make my purchase and as promised 2 working days later...my order was delivered .Thank you ZORO!.
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
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