PLAY airlines
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Wrong luggage info during check in
When doing the online check-in they "omit" to list the checked in baggage (despite listing the other on-board baggage), which clearly is a way to get you to buy more checked in luggage, which I did - realising my mistake I contacted them immediately (they only have a whatsapp chat, although they do answer quickly, I will give them that) but they refuse to reimburse the extra checked in luggage that I bought by mistake due to them hiding info basically. Pretty disappointed, definitely feels like I was tricked into spending an extra 83€. Their excuse is that luggage is detailed in the booking information... Well I'm sorry for trusting you to give me the correct information during the check in process!!