Group 1 Automotive UK
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Work not done and fraudulent quotes for unnecessary work
Booked an "Oil and Inspection Service" with Group 1 Skoda Norwich. All they did was an oil change and told me I needed to book a service!!! When I took the car back to them for the second time, it seems the reset the service light but they have given me a re-print of the paperwork from the Oil Change. I haven’t got the paperwork from the service checks. Still chasing nearly 2 months on. They also told me I had to have the timing belt replaced with the water pump which was wrong – so they were quoting £700 more for work than was necessary. Beware of Group 1 Skoda Norwich - they don’t perform work that has been booked, they do the bare minimum, you could be on the end of fraudulent quotes for additional work, and they are not responding to complaints. Have given up with this Group 1 main dealer – they really let the Skoda brand down Have started using "VAS Auto Specialist Centre, Norwich" and had a really good experience.
