Gertrude

Jan 11, 2025

I ordered 3 boxes of medication but only received one

I ordered 3 boxes of medication but upon picking up the package from the parcel shop, I realised that they only sent one box instead of three. I’ve called their helpline number on Wednesday the 8th and was advised to send photos of the package and this will be looked into. Since Wednesday all I’ve been doing is responding to the same messages over and over. I’ve received about 4 emails asking if the package was damaged which I’ve responded it wasn’t. I’ve sent pictures of the label as requested. The weight of the package delivered was 0.100 kg so clearly they did not put 3 boxes of the medication. I hope someone will take ownership and deal with this instead of different advisors emailing me regarding the same information. Very poor customer service