Private Internet Access
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Didn't work at all but got my refund
Bought the 26 month plan for 50$, downloaded the app, logged in, and it didn't work at all. Acted like there was no internet connection. So I regret spending my money on it and immediately asked for a refund. Then they asked me if there was any issue with the software and I made the mistake to say that it wasn't working, which they responded to with trying to troubleshoot me, or get me technical support or whatever. But fortunately I immediately told them I was not in the economic situation to pay for it and would need the refund anyways. Then they ended up giving me the refund. Only God knows if I would have gotten a refund if I kept asking for it because the product didn't work. So I give it 3 stars just because they actually gave me the refund, and the guy was just trying to do his job and keep me as a customer. But this was an unpleasant first time experience with the product.