Materials Market
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DO NOT USE
Where do I start, I ordered and paid for a large amount of wood to build our summer house, got the delivery date and 2 days before the delivery I was informed 2 pieces of wood were going to be the delivered the following week, that’s fine. On the day of delivery I waited and waited, tried ringing them. On hold for about 20 minutes each time and the call was dropped, I tried all morning , I emailed, no reply. I whattsapped. Nothing nothin nothing, about 4pm someone left me a message on WhatsApp saying the delivery had been moved to the following week and this is what he said. “I can see where the confusion has come from but it’s not just the 2 pieces of wood that would be delayed it’s the whole order”. Messaged him back. Nothing. Emailed again, told them I had 2 men booked for the following day to fit it, nothing, still nothing back, I had to cancel the 2 men at the daily rate of £240 each. The following day I started to try and contact again, absolutely nothing, the last whattsapp I sent them was to say I wanted to speak to a manager. Then what came next was the worst a company can ever do to you, they cancelled my order and said they would refund my money. THE END ABSOLUTELY DISGUSTING for a company to be sooooo unprofessional, uncontactable , taking orders and not honouring them, dropping phone calls, I cant say how annoyed at them I am. Now I’ve lost £480. Who can afford to lose that. Not me If I could have given no stars I would. What a total waste of my time DO NOT USE. DO NOT USE. DO NOT USE