FMG Repair Services
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Poor workmanship and quality control
I had a non fault accident and the insurance company dealing with it booked my car in to FMG in Bridgend. When my car was returned to me there was a light missing from the exterior rear door handle, there was overspray in inside the fuel filler cap, flaky paint stuck to the fuel filler cap and and an area on the door where it seemed they had painted over a chip. on the work order was an entry for "Quality control" which had clearly missed all these defects. I called the garage at 9am the day after the car was delivered and reported the problems and sent pictures to them and was told the workshop manager was on site and would look at it and they'd call me back that day. The next afternoon I still hadn't heard anything back so rang them again to be told the workshop manager was out and they would let him know when he was back. I stated that I was told he was there yesterday and he was going to look at it so why wasn't I called back. I was told he would look at it and they'd call me back. I then received a phone call saying they could book it in two weeks time. The car was returned to them at my cost (a 60 mile round trip) and I was given a courtesy car. the inside of the courtesy car was absolutely disgusting and didn't look like it had been cleaned from the previous use. there was a brown substance on one of the buttons, the screen was sticky to touch and the rest of the interior wasn't much better. when my car was done for the second time I was given the key back I went to my car and noticed that there was white paint on the black B pillar trim and the windscreen and all the black trim and windows were covered in what appeared to be white dust from sanding paint. A helpful chap then polished the paint from the trim and jet washed the dust off the rest of the car. This was the only positive interaction I had throughout my experience with the company.