U-Save Car & Truck Rental
Read all reviews for U-Save Car & Truck Rental →
Total scam
Edited to add: Terrible review still stands. My $250 deposit was finally returned, however, a little after 2 weeks after returning vehicle. Total scam. Do not make reservations here. Reservations mean nothing. They will hold you hostage and upcharge you for your rental. This concerns the Houston U-Save, as doing business as THT Cars. My reservation was made 3/19 to reserve a car for the dates 5/23-5/26. Per the instructions in the confirmation email, I sent my driver’s license and insurance information (sent 3/19). I received several confirmation emails from U-Save concerning this reservation. On 5/23 I texted the provided number by Houston U-Save (833-330-0996) to let them know of my party's arrival at IAH per the instructions provided via the U-Save email confirmations. The text sent at 2:54pm included the exact door we were waiting by. I made several phone calls and texts requesting updates on the shuttle while waiting with my family at IAH. My GPS said the drive should from U-Save to our door should never have taken more than 20 minutes. We knew that it was advertised up to a 30 minute wait for a shuttle but we waited until 4:48pm when our party of women and children elected to take a nearby taxi. The taxi cost $20 and we paid $25 cash including tip. It should also be noted that I texted U-Save the day prior to my reservation asking if a family member could pick up the vehicle instead of myself. The agent replied that was not an option. The point is U-Save knew I was planning to make my reservation. When we arrived on location after 5pm we were told that reservations made online hold no weight and they have a "First come, first served" policy. Nowhere in the communication I received contained that information. I was offered a Honda Accord instead of the CCAR class I reserved, which was an upcharge. I was also told it was mandatory to purchase collision and other additional insurance to my rental. I provided my insurance details to the company in March (the agent I spoke with 5/28 confirmed they had this information), and it would have been great customer service if I had been informed it was insufficient for this rental. We returned the rental without incident between 5-6pm on 5/26. I sent two emails 5/28 requesting to be called by the franchise owner/manager during business hours. I received a phone call from U-Save at 7:20pm CST 5/28. I considered this hour inappropriate but did not want to miss the chance to hear management’s solution. His response was essentially that reservations mean nothing. Like the other agents from U-Save Houston, he told me it is a “first come, first served” basis at their operation. He kept referring to the contract I was forced to sign at the desk the evening of 5/23. I understand what I signed, but I had no other choice because U-Save did not honor their original car rental agreement. The verbiage from Expedia (used to book this rental) utilizes the following verbiage "Your rental may have mandatory insurance requirements that result in additional charges at the time of rental. Your card will not be charged upon booking. You will pay the full amount at the rental counter. Changes or cancellations should be made 72 hours before pick-up to avoid penalties." I understand the paperwork I signed at the U Save counter in Houston, TX. I had no option to refuse the terms provided to me. I was stranded with children, off site from the airport, already delayed significantly for the night at no fault of our own. We would have had to hire a taxi and wait for pickup, hoping the other car rental agencies were still open that late on a Friday night. Our car should have been available, or an upgrade should have been offered, without an upcharge. It felt like hostage negotiations tactics. To end up paying $336.93 for this rental plus a $250 holding charge is insane, when I had a reservation for $93.43. There are more than a few individuals that were affected personally by these events. The circumstances surrounding this reservation and the lack of remediation by management are completely unacceptable.