Hello Services
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If I could give minus a thousand stars…
If I could give minus a thousand stars I would. My mum has COPD and a heart condition so she is not able to keep on top of her housework. While she's been away I hired this company to do a DEEP ONE OFF CLEAN. I'd filled out the online form, it's a one bedroom flat, with 1 kitchen, lounge, bathroom and hallway. On top of those rooms to get a good deep clean I'd also paid for the carpets to be cleaned professionally, the oven, fridge, curtains, inside windows and 2 mattresses. After 2 visits the only thing that was done was one inside window in the bedroom, and the mattress. It wasn't done to a high standard but it had been done. The rest of the flat was still in exactly the same condition as it was before. Cobwebs, still there, floors still dirty, lights and switches still dirty, curtains not touched, carpets not touched, the remainder of the windows not touched, the fridge door still dirty, oven no difference. I asked to see photos of what they had done and they failed to show anything, they sent photos to me however all they showed me was exactly what I'd been complaining about, still dirt everywhere. They honestly had not made any difference at all despite me being 100% transparent detailing and sending photos of the flat. They accepted the job, took my money, spoke to me on the phone assuring me that it would all be spotless on my mums return. After they left I honestly cried as my mum was not coming back to anything different to how how she left. (BTW one of the photos they sent me back was after I'd cleaned the kitchen window sil, not them, they'd failed to do any of the window sils, leaving them with flies and dirt still on them. They advertise a deep clean from top to bottom. This is false advertising. They are not professionals at all and dishonest, and unlawful. We are going further to take action to try to prevent others having to go through the stress we've had to go through.