Els

Mar 5, 2023

Beautiful shoes, but not worth the trouble

I ordered brown suede heels from BARCA stores in size 38. They turned out to be too small. I contacted the service department and I could exchange the shoes for size 39 once the size 38 shoes had been returned. BARCA stores collaborates with GLS. Returning the shoes at a pickup point was not possible, an appointment to pick up the shoes at home was needed. I notified them when I would be home. The first time, the shoes weren't picked up, but nonetheless the delivery person indicated that the shoes were picked up. I contacted the service department of BARCA stores and a new appointment was arranged. The same thing happened. I was looking for alternatives to return the shoes, but got no response from the service department. They did not offer to schedule a third appointment with GLS to pick up the shoes, or any other alternative for that matter. In the end, I had to go to Deutsche Post myself and pay 18,50 EUR to return the package. As had been discussed, I received the size 39 in return, but how the return was handled after GLS's second missed attempt to pick up the package was customer unfriendly. Although the shoes themselves are beautiful, I would not recommend this store, it is not worth the trouble.