NFL Shop EU
Read all reviews for NFL Shop EU →
Awful Customer Service
Earlier this month I ordered a Clearance pair of Chicago Bears shorts and received a Pittsburgh Steelers jersey! Being honest, I returned the jersey, rather than selling it. I requested that they send me the correct item and refund my return postage costs. They did neither, merely acknowledging receipt of the jersey, with no hint of an apology. After wasting considerable time with their online bots, I was put through to one of their 'service specialists'. After a further struggle, he/she agreed to refund the price I paid, plus the postage costs I had incurred. If I wanted the shorts, I would have to start again and place a new order. Still no hint of an apology, or gratitude for returning a much more expensive jersey. UPDATE - Don't be misled by the apparent offer to be of assistance. I supplied the requested information, but have heard nothing further. FURTHER UPDATE (4 June) - After posting my previous update, they emailed to apologise for not responding when I supplied the information they requested. This time they finally arranged to send me the shorts I originally ordered and not charge me for them (cost £11.20). A good company would have done that immediately, to correct their mistake and preserve goodwill. I would then have had a small 'thank you' for returning the much more expensive item that they had sent in error. Instead I have now had to return an item, submit a negative review, amend it twice, and contact them both online and by email on two occasions, to even get that far... so I am no longer content to be fobbed off with a cheap pair of shorts! I have been offered a 50% off coupon for a future order, but that comes with so many exclusions and conditions that I've rejected it. My suggestion was that they send me a New York Jets scarf (value £15), which would partially recompense me for all the trouble their errors have caused. More than fair I would have thought, but they have refused to do this. They may yet do the right thing, and I'll amend this review if they do, but I doubt I'll hear anything further. Their customer service is very poor, so I would urge caution before buying anything from them. If they make a mistake (and they make plenty), getting them to sort it out could prove very difficult! (ADDENDUM) Their latest reply confirms everything I've put above. I'm wondering how they can replace shorts that they never sent in the first place? They sent a far more expensive jersey, which was returned to them...