Tesla
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Terrible customer service
Great car, AWFUL customer service. The car showed delivery in September when I bought it. Then, every day, the 10-day delivery window moved back 1 day. Tesla only has email - no phone number. Email after email after email, no response. Eventually they get back to me and tell me the delay is because of the silver wheels and I can get the car within the week if I went with black. Would have been really helpful if they'd told me that weeks earlier rather than ignoring my communications. They finally give me a delivery date - November 1. The same day I move in to a new house: the main reason I bought the car, and desperately needed the car for that move. Now I've had to spend 4000dkk on a rental car for the move. And still no responses from Tesla, even though they promised to get back to me about compensation. Really, really bad customer support. I choose to lease as I wanted to buy once the new model Y comes out. Now I'll never buy a Tesla based on the terrible service and the staff that just don't care.