Tesla
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Consistently Disappointing Service and Unnecessary Delays
I was excited to join the Tesla community, but my experience with their service department has been deeply disappointing. Something as routine as an impacted rim causing a tire leak led to a 72-hour wait for a replacement. It’s baffling that such a common issue couldn’t be resolved quicker, especially when sourcing parts from another service location should be easy. To make matters worse, no loaner vehicle was offered, leaving me stranded during the wait. The service center itself is the epitome of poor customer service—rude attitudes, an unwelcoming atmosphere, and a lack of knowledge from the staff. With everything being cloud-based and supposedly accessible at their fingertips, I expected more competence and efficiency. Unfortunately, Tesla’s service department has underdelivered at every turn. After this third unresolved issue, I’m left highly disappointed and will be looking for another provider. Tesla has fallen short of its promises, and I can no longer trust them to meet basic service needs.