Materials Market
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Complete let-down
Complete let-down! Appalling customer service. Nobody ever answers the phone OR the Whatapp messages their answerphone message suggested I used to contact them. Emails were eventually responded to but too late. After trying unsuccessfully all day to get through to them to ask important questions about their delivery service I placed my order in good faith as I was up against a deadline. Despite being given a specific delivery date at the checkout stage, I subsequently received an email thanking me for my order and stating that the delivery date would be confirmed once I received my order confirmation. Totally confusing! I received nothing further. The date I was originally given came and went. Again I spent all day trying to contact them without success. I had builders lined up who I had to turn away, and other elements of the job were relying on the delivery. The following day Materials Market cancelled my order by email!!! DO NOT use this company if you are after a reliable trustworthy service. I chose them because they appeared to be among the cheapest but I guess you get what you pay for. I just wish I’d read the reviews first!