Materials Market
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Extremely poor service
Extremely poor service. Ordered and paid for materials on 16 May, confirmation received and delivery date agreed for 22 May. Call on 21 May saying they cannot deliver the order. Numerous emails and calls later, they partially refunded my money. No luck convincing their sales staff that it is their interests to refund my full payment. Filed a claim with the small claims court, they then refunded the balance of my payment, but have yet to cover the costs associated with the claim and order cancellation. (I was given a guaranteed delivery) I would highly recommend you do not use this company, they do not care about their customers and their commitment to service is non existent. They did deliver some screws a day early, which is why they said they would not make a full refund. What good are screws without the decking and joists !!! I will be posting my experience on all social review platforms in the hope that other people do not find themselves in a similar situation.