Dx Delivery
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Horrible and Unprofessional Delivery & Collection Experience
This has been the worst delivery and collection service I’ve ever experienced. For a 40kg freezer delivery, only one person was assigned—without any equipment to assist with handling such a heavy item. The driver was rude and handled the item carelessly. Shockingly, he left the freezer on my driveway without even ringing the doorbell. If I didn’t have a security alert system, I wouldn’t have known it had arrived—completely unacceptable. Later, I discovered why he avoided ringing the doorbell: the item was damaged—possibly due to mishandling during transit or by the driver himself. I contacted the seller to arrange a return and refund (which was another nightmare altogether). Four days later, another collection attempt was made—again, by a single person with no proper tools. I had to help him load the freezer into the van myself, and not even a simple “thank you” was offered. Since then, I’ve had no tracking updates. DX’s website shows no record of the collection, and my seller insists it’s still “in transit”—for more than two weeks now. I contacted DX directly and received no response. Unbelievable. This entire experience was a complete joke. I will never buy from any seller that uses DX for delivery again.