SURI - Sustainable Electric Toothbrush | B Corp™
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I bought a SURI toothbrush back in…
I bought a SURI toothbrush back in September. Now in April/May it was malfunctioning, less than a year later. Customer service was great about replacing it at no cost but the whole reason I chose to invest 100+ in a toothbrush is the idea of sustainability and biodegradable pieces. If the core battery system itself malfunctions so quickly/easily it doesn’t really matter that the head is more ecofriendly. I ordered a pack of refill heads and it came in the wrong color. I’m sure they would have replaced them if I asked but, again, I chose this company for sustainability reasons so that would be counterproductive. Now I have a mismatched toothbrush. And I noticed how much stronger the toothbrush felt when I got the replacement. Hadn’t realized overtime how much weaker it got until I had the comparison from one day to the next. All of that being said - again, the customer service is great. It’s a really beautiful piece of equipment. Would I buy it knowing what I know now? Definitely not. Would stick with my bamboo manuals.