Musely
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Money back is not guaranteed
I’m reaching out with deep disappointment regarding my experience with your product and customer service. When I first saw the commercial, I was genuinely excited to try it, believing it would be a great fit for me. Unfortunately, after using it, I found that it dried out my skin, making it unsuitable for me. I promptly sent an email requesting to cancel any further shipments and to receive a refund, as advertised in your money-back guarantee. Instead of honoring my request, I received a response suggesting I continue using the product, and despite my clear communication, my credit card was charged again for a new shipment that I neither wanted nor ordered. Now, I am stuck with both the original product and an additional one I did not request, neither of which I will be using. This experience has left me frustrated and feeling unheard. I trusted your company’s promise of customer satisfaction, and I sincerely hope you will make this right by processing my refund and ensuring no further charges are made to my account. Please have someone get back to me as soon as possible to resolve this issue. I would truly appreciate your prompt attention to this matter. Best, Iris