Unhappy and broke
I have been using these products for over 2 years with no results. What you could do is honor your money back guarantee and refund me the hundreds of dollars that I have wasted.una

Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
Over a year ago
I have been using these products for over 2 years with no results. What you could do is honor your money back guarantee and refund me the hundreds of dollars that I have wasted.una
Over a year ago
Every product I have received from Musely has worked as described. I am thoroughly amazed by their newest products. I will be a user for life! The communication with the Doctors have always been ef... See more
Over a year ago
I started using the repair cream after I saw my daughter’s skin improvement. I am very happy with my results. My pores are less visible and there is a smoothness that wasn’t there before. I use it in... See more
Over a year ago
Tho The website is challenging and difficult to get to an answer. I gave up
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
I have been using these products for over 2 years with no results. What you could do is honor your money back guarantee and refund me the hundreds of dollars that I have wasted.una
Every product I have received from Musely has worked as described. I am thoroughly amazed by their newest products. I will be a user for life! The communication with the Doctors have always been efficient and effective and their advice right on point!
I started using the repair cream after I saw my daughter’s skin improvement. I am very happy with my results. My pores are less visible and there is a smoothness that wasn’t there before. I use it in the morning as recommended and also the eye cream morning and evening
Tho The website is challenging and difficult to get to an answer. I gave up
I can't say enough of this product and the team behind it. Every time I have a question, all I have to is ask and will get a very thorough explanation.
I have been using the product for dark spots on the body for over 2 months. I started seeing some fading by end of the first month but the second month is when some real changes starting showing. The spots that have been around longest do not fade as quickly but they are fading. I plan to continue the product, especially through the winter months, and hopefully see more improvement.
The sun pots on my face totally disappeared with the spot cream! It’s amazing!
What I dislike is the small amount of product that you receive for such a high price. I truly believe that the customer is being taken advantage of because of their desperation for results. It also takes forever to gain points for discounts. Customers should not have to try to get other people to subscribe to you as an incentive for a discount. I wish that you could keep in mind that a lot of customers are on a fixed income.
I am definitely seeing results from the products I have been using. Other expensive products from Dr offices never showed results like this .
Because the cream that I get from Musely really works.
After using for a year and a half, my face has been almost cleared of my melasma. Fantastic products!
Musely has changed my life. Precious doctors never truly listened or treated my melasma. My confidence is going without make up has been a game changer. My students ad school don't comment about my dark spots now either.
My experience with this cream is been amazing my face had black spots and make me feel ugly and not attractive. Until I found musely is been a pleasure to found this cream the company is doing a great job making sure I have my refills on time I love this cream my face is beautiful no black spots any longer.
First of all great communication and they always respond rapidly! Also they deliver a fabulous product that actually works!!!! I’m impressed! Thank you Musely
Don’t feel i get the feed back needed. Back and forth on message isn’t helping bc it taking days to get straight what a single phone call could handle.
The spot pills & spot cream are wonderful. I can see the difference, my skin is getting lighter. Will purchase them again.
I have been taking it easy on my treatment as the weather has been nicer and I am outdoors more… I wanted to postpone my treatment and Musley would not allow it past a certain time! I still have almost a full bottle , yet a new bottle is on its way as I could not postpone it any longer! I am getting results but when I see my dermatologist this fall .. if I can get a script from them I will cancel as my subscription with musley … cheaper to use my health insurance!
Their products are really good the only problem I had was taking a picture for my checkups other than that I've had a good experience
I love using these products. It’s the best decision ever. I use the eye serum which removed all the darkness under my eyes the antiaging, which made my face look much more youthful !Don’t hesitate order these products work!!!
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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