P&O Cruises
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Don’t be diagnosed with a terminal illness
The middle sister of the three sisters annual holiday could not attend this year. Unfortunately her husband has just been given a terminal cancer diagnosis was less than 90 days before we sailed nothing could be done. ( Really)!! She could not be refunded on her holiday or Postpone the only option was for the youngest and eldest sister to go on the cruise and register as her as a No show this was duelly done. Obviously, the holiday wasn’t what it should’ve been, but we could console ourselves that at least our other sister would get the piece of paper required to claim off her own holiday insurance. What fools we were P&O have done nothing but cause misery and frustration for this lady who is probably going through the darkest time of her life. Although I understand that we are only needed up to the point that we hand our money over never did I think that a company such as P&O where so uncaring How much time & effort? Does it take to send one document P&O have treated my sister with no sympathy no understanding and no letter of no-show , shame on you and let this be a warning to others The letter of no-show was requested as we booked in again on board during the cruise and just before we disembarked. Emails and phone calls have been made and promise is broken for almost 2 months. Make sure to show this uncaring, unsympathetic side to the organisation in your next adverts and on board sales.