UYSD

Aug 8, 2025

Extremely poor service, unprofessional conduct, and false accusations

EDIT: Thanks for your response, it's very interesting. The team were here 4 hours (3:30-7:30pm), 2 people - and it still looks like it's not been cleaned properly (i have lots and lots of photos timestamped right after they left showing how dirty it was and this was AFTER I'd gone round with the lady, anyone interested can have the evidence). I have every right to point out misses areas if paying £320, that's not hostile. I didn't know there was an 'allocated time' but if after 4x2 hours it's still dirty, and I paid £320, that's £40/hour (and according to you that's double time, so you're normally charging £80/hour..wow), plus my items used and taken (yes, no evidence other than one of their buckets with some my stuff, yes, low value but that's entirely besides the point..it's a trust and respect thing), then you've just given more reasons not use you 🤷🏻‍♀️ I rarely leave bad reviews, but this experience warrants a warning to others. I booked a professional deep clean with Hello Services in August 2025, paying over £300 upfront. The clean was far below the standard advertised several areas were left visibly untouched, and I later had to hire another cleaner to finish the job. I also believe some of my own cleaning items were used without permission and not returned. After raising the issue, I expected a professional resolution. Instead, I received condescending responses, an unsolicited partial refund (which I did not agree was full settlement), and the case was abruptly closed. The company even suggested I have a “pattern” of non-payment, which is entirely untrue, this service was prepaid in full. I have since reported the matter through the proper channels and am pursuing a partial refund via my payment provider. This was a disappointing and stressful experience, and I cannot recommend this company based on what I received. Tip: If you’re booking with them, check carefully what’s included, and document everything.