Orlando Rent a Car
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Avoid like the plague
Avoid like the plague! Given a car with extensive damage which was not noted down on our paper work. When pointed out we were told that their copy had been amended. Nothing said when we returned the car but no deposit was ever refunded. Not the excess or the fuel deposit. Several months later we are now accused of damaging the car and the repair bill is exactly the same as our excess and fuel deposit 373 euros. No paperwork has ever been given to us until we chased it through Zest who brokered the car. Zest have been fantastic but Orlando are despicable. On top of the loss of our deposit we also had a badly damaged car and it had not been serviced properly. The car lost all of it’s oil as they didn’t do the top up properly. We wasted half a day of our holiday getting it sorted and then my husband had to show them how to fit the top back on! They see you have bought excess waiver insurance and then accuse you of damage. Worst car rental we have ever used and will never go near them again.