Asda Mobile
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Asda had charged me TWICE, NOTHING HAS BEEN DONE TO THIS DATE TO REFUND MY MONEY.
2024 I logged onto Asda Mobile site to purchase 1 x Doro 6820 mobile phone £78.99 plus £3.95 delivery and a £4 talk& text sim. No problem phone arrived and sim set up. The issue was when checking my bank account Asda had charged me TWICE for 1 purchase. I wasn't worried at this point as I had the bank statements as evidence. First point of contact was by phone I informed the agent of the situation. Cutting a long story short after speaking to agents in Egypt/numerous emails including one to a senior director which was completely ignored, and failed promises to resolve this issue, money was taken illegally from my account either intentionally or by mistake and NOTHING HAS BEEN DONE TO THIS DATE TO REFUND MY MONEY. Despite my age and chronic health issues I was going to continue the battle and take it to the Ombudsman however in July 2024 I had a far bigger challenge on my hands as my hubby was diagnosed with cancer (I emailed Asda Mobile and informed them of this telling them that this is not over but husbands health is a priority now). Now we are in July 2025 and after gruelling chemo/radio the battle with cancer continues, we are exhausted, and far too stressed to pick up the baton once again with ASDA MOBILE. So this is me saying to ASDA MOBILE I give in, you should be ashamed for all your empty promises and complete incompetance for not correcting a mistake that you made that robbed me of £82.94. I may have been robbed of what is such a small amount to you BUT, asda, as a company you have lost a great deal more from our custom, for years we have been shopping with you for fuel/grocery instore and online but we ceased to do this from May 2024 and that I reckon would mean around £2500 that you DIDN'T get from our pockets. JUST NEEDED TO VENT ONE LAST TIME AND GAIN CLOSURE FOR OURSELVES.