Twinkl Educational Publishing
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Twinkle makes it impossible to cancel…
Twinkle makes it impossible to cancel their subscription. I had canceled in September, October, and just again yesterday. These were through my dashboard. The claim from twinkle is that I never hit "Cancel Anyway" buttons. I assure you I did. They come up a few times when you're trying to cancel! Each with another reason asking you to stay. According to an email communication, if I had properly canceled, I would have received email confirmation. Not once did I ever receive email confirmation, which is why I was looking very closely to see if the next payment hit. September, sure, maybe I made a mistake. Absolutely not in October and absolutely not yesterday. When I reached out to customer service directly, I said maybe I made mistake in September, but refund me The most recent payment because I know for fact the second time I made no mistakes. Their response, I'm paid up through December. Any thoughts of ever going back to twinkle in the future... Absolutely not. So, this is the service that is geared towards subscriptions only, keeping you in those subscriptions even if you cancel, and making sure they can squeeze every dime out of you. Twinkle, I canceled in September. I canceled again in October, I canceled again in November, I sent a message to your customer service telling them that I canceled twice previous to my November. The email from customer service in response to my email is that I am now canceled. Given our history, I'm not sure even that will stick. So Yes! I want to CANCEL ANYWAY! Cancel my subscription. Cancel. Cancel cancel. EDIT: twinkle's response to this review was that they could find no inquiry on my behalf in their system. I have tried to cut and paste the email from yesterday into this review but Trust Pilot doesn't allow it. I also see no place to attach a screenshot of that email. Reduced my two star to a one star because that was a bald-faced lie and now... I'm not even sure if I should believe the email I received yesterday that I am canceled.