Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
Twinkl Educational Publishing receives high praise for its exceptional customer service and the quality of its educational resources. Reviewers frequently commend the friendly and professional staff, noting their quick response times and effective problem-solving abilities.
Many customers express gratitude for the support they received when resolving subscription issues, highlighting the team's willingness to assist with refunds and account management. However, some complaints arise regarding subscription cancellations, with a few users experiencing difficulties in managing their accounts or being charged unexpectedly. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many users celebrating Twinkl as an invaluable resource for educators and learners alike. Overall, Twinkl is highly regarded for its service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,060 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 47 |
| Oct 24 | 4.5 | 74 |
| Nov 24 | 4.4 | 40 |
| Dec 24 | 4.8 | 36 |
| Jan 25 | 4.6 | 57 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 4.5 | 36 |
| Apr 25 | 4.7 | 46 |
| May 25 | 4.3 | 28 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.4 | 15 |
| Aug 25 | 4.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Just want to give a shout out to the incredibly helpful team at Twinkl, who managed to untangle my mess of mixed up a...”
“I cancelled my Twinkl subscription within the 48-hour refund window stated in their cancellation message, yet they re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,060 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 |
Bottom line: Twinkl Educational Publishing is #4 of 5 on overall rating in this group.
500 reviews of Twinkl Educational Publishing. Filter by what matters to you.
Over a year ago
I signed up for the membership by mistake and didn't realize it until the third year when my credit card notification came in. I contacted the company by email and wanted to cancel the month of the la... See more
Over a year ago
Quick response with direct link to the resource I was looking for. Thanks!
Over a year ago
Resolved a subscription issue, professionally, speedily and effectively.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Just want to give a shout out to the incredibly helpful team at Twinkl, who managed to untangle my mess of mixed up accounts with efficiency and good humour! Thanks to Michaela, Ellie, Alyssa and Kate. :-)
I signed up for the membership by mistake and didn't realize it until the third year when my credit card notification came in. I contacted the company by email and wanted to cancel the month of the latest year and asked for a refund. The company agreed. I'm looking forward to receiving the cancellation notification on my credit card. I think the service and attitude throughout the entire correspondence were very good. It was a great experience.
Quick response with direct link to the resource I was looking for. Thanks!
Resolved a subscription issue, professionally, speedily and effectively.
I absolutely love the Twinkle website. It is an incredible platform that offers amazing resources for teachers, students, and parents alike. The materials are engaging, well-designed, and perfectly suited for supporting education in a fun and effective way. Whether it's lesson plans, worksheets, or activities, Twinkle provides a wealth of tools that make learning enjoyable and accessible.
Very helpfull and professional staff. Dealt with my issue very fairly and promptly. Would highly recommend emailing Twinkl to help with any issues.
Twinkl and her Team have been a lifesaver for me. Their resources and dedication to supporting learners like me have been invaluable and are helping me grow in my learning journey. I am especially grateful for Mr. Carmen's assistance and the time he took to help me today again.
Sent email and my problem was solved quickly and efficiently. Great service!
I didn't realise my membership after trial had started and I was charged when not using it but the team were able to refund the latest payment and offer free months for the others once I rejoin. Kate was friendly and helpful and resolved the issue promptly.
Excellent customer service
the solution was so fast. big thanks to gemma
Fast to respond and followed up on any questions I had.
Brilliant resources and usually many different options of downloading the items such as different language/font/colour. If there is a version that you would like but is not available to download, you can email and they respond quickly and provide you with an edited version as requested. Always quick to communicate and always have a positive experience with Twinkl. Great teaching and learning resources- Thank you Twinkl Team! :)
I had a question about annual subscription and Heather responded quickly and efficiently and answered all my questions. We had an ongoing ‘to and fro’ throughout the day and resolved my issue the same day. Thanks Heather!
Always has great resources and the new books are great.
Great customer service. Extremely kind and understanding, and not pushy. I would definitely recommend Twinkl.
Twinkl is an educational publishing company that provides ready-to-use teaching resources for educators, parents, and homeschoolers. As an educator, I was trying to find an engaging worksheet and I came across one. Unfortunately, it would not match the age group I am teaching. What I did was sending them a request to create a version for my age group. They sent me an email with a well- designed a one.
The staff were quick to respond and offered helpful links then their own help and suggestions. Create is still not working for me so I will be asking for some more help with this.
Excellent customer service! My issue was resolved extremely quickly and professionally. The team not only cancelled my subscription straight away but also arranged a refund and removed my payment details to give me peace of mind. I really appreciated their fast response and clear communication throughout. Thank you, Twinkl Cares!
Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
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