Lyca Mobile IE
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Very Disappointing Customer Service and Account Access Issues
We bought a data eSIM plan from Lycamobile that I no longer use and have been trying to cancel. The eSIM is now out of service, so we can’t access my profile or receive SMS for verification. I’ve called customer service three times and emailed cs@lyca... multiple times with no response—despite their promise to reply within 7 days. On one call, I was told I’d be transferred to a supervisor, but after waiting on hold for 55 minutes, I was disconnected. Because it’s a data-only plan with no calls made, I can’t answer their security question (“most dialed number”), so they won’t help. Worse, it’s impossible to cancel the auto-renewal, so I’m being charged continuously for a plan I can’t use or manage. The lack of support and transparency makes this feel like a scam. I strongly advise caution before purchasing from Lycamobile.