Lyca Mobile IE is a telecommunications provider based in Ireland, specializing in prepaid SIM cards and Pay As You Go mobile plans. The company offers a range of mobile services designed to meet the diverse needs of its customers, which include individuals seeking affordable and flexible mobile communication options. Lyca Mobile's plans cater to both casual users and those who require more extensive mobile data and calling capabilities. Customers can explore various prepaid plans that allow them to manage their expenses without the commitment of long-term contracts. By providing easy access to SIM cards and competitive pricing, Lyca Mobile aims to simplify mobile connectivity for users across Ireland. The company's website, lycamobile.ie, serves as a platform for customers to review available plans, compare options, and order their free SIM cards conveniently.
Lyca Mobile IE receives mixed feedback from its users, with a notable divide in experiences. Many customers appreciate the helpfulness and patience of the staff, highlighting positive interactions with representatives like Line and Joan, who provide effective support.
However, a significant number of reviewers express frustration with the company's customer service, citing issues such as fraudulent billing, unresponsive support channels, and problems with service delivery, including eSIM failures and account access difficulties. Complaints about long wait times and unresolved issues are common, leading some to label the service as a scam. While some users report satisfactory resolutions after raising concerns, the overall sentiment reveals a troubling pattern of dissatisfaction. Consequently, the company faces challenges in maintaining consistent service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,039 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.6 | 47 |
| Oct 24 | 4.3 | 70 |
| Nov 24 | 4.1 | 49 |
| Dec 24 | 3.7 | 27 |
| Jan 25 | 3.9 | 29 |
| Feb 25 | 4.0 | 24 |
| Mar 25 | 3.3 | 21 |
| Apr 25 | 3.1 | 25 |
| May 25 | 1.4 | 22 |
| Jun 25 | 1.3 | 15 |
| Jul 25 | 1.7 | 39 |
| Aug 25 | 2.8 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great customer service and very friendly”
“They have continued to send unsolicited marketing newsletters and even a suspicious customer survey”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | −43% | 1,039 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 |
Bottom line: Lyca Mobile IE is #3 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 1.7).
500 reviews of Lyca Mobile IE. Filter by what matters to you.
Over a year ago
Thanks a mil to 'Line' who patiently talked me through some challenging queries that I had. Their live chat on the website needs some work though so i'd definitley just call them up for help. Cheers.
Over a year ago
We bought a data eSIM plan from Lycamobile that I no longer use and have been trying to cancel. The eSIM is now out of service, so we can’t access my profile or receive SMS for verification. I’ve cal... See more
Over a year ago
Paid for data only sim, over a week later still no sign of it. Send email to get update, still no answer. Took my money without delivering product.
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Polarized pattern: few middle ratings. 58% of recent reviews are 4–5★ and 40% are 1–2★.
Thanks a mil to 'Line' who patiently talked me through some challenging queries that I had. Their live chat on the website needs some work though so i'd definitley just call them up for help. Cheers.
For my UK account , my experience with Lycamobile has been a nightmare of fraudulent billing and ongoing harassment. This ordeal began with them demanding payment for two different amounts, £9.66 and £24, for a service that was never used. Their own internal email confirmed there was "no usage on my account", but they continued to demand payment and sent me contradictory emails from various departments, including staff operating from an Indian domain. Despite multiple requests for them to "cease all contact," they have consistently ignored my explicit "right to object" under UK GDPR. They have continued to send unsolicited marketing newsletters and even a suspicious customer survey. Most recently, after a brief period of silence, Lycamobile sent yet another email demanding a third, completely arbitrary payment of £33.66 for the same non-existent debt. This is a direct continuation of their harassment and is being submitted to the authorities as further evidence. This entire situation—from fraudulent billing and contradictory communication to continued harassment and threats of debt collection—is now the subject of a formal complaint with the Communications Ombudsman and the ICO. This public review serves as a warning to other consumers and as a public record of Lycamobile's blatant disregard for consumer rights and data protection laws.
We bought a data eSIM plan from Lycamobile that I no longer use and have been trying to cancel. The eSIM is now out of service, so we can’t access my profile or receive SMS for verification. I’ve called customer service three times and emailed cs@lyca... multiple times with no response—despite their promise to reply within 7 days. On one call, I was told I’d be transferred to a supervisor, but after waiting on hold for 55 minutes, I was disconnected. Because it’s a data-only plan with no calls made, I can’t answer their security question (“most dialed number”), so they won’t help. Worse, it’s impossible to cancel the auto-renewal, so I’m being charged continuously for a plan I can’t use or manage. The lack of support and transparency makes this feel like a scam. I strongly advise caution before purchasing from Lycamobile.
Paid for data only sim, over a week later still no sign of it. Send email to get update, still no answer. Took my money without delivering product.
I paid for a sim only set up on a recurring debit charge. When I found I had no credit after 30 days, I phoned them to ask why. Was told it was a month only offer and now it's going to cost me 5e more a month. There was no evidence at sign up that this was the case. I told them I wanted to cancel and they told me to do it in my account, which I did. One month later I get charged again. On phoning- again-I was told it will be cancelled.2 months down the line Ive been charged 2 further amounts, so Ive just cancelled my debit card to stop it continuing. Im also asking for a full refund, but after reading all the tales of similar online, really not hopeful. I will be contacting the Ombudsman with a complaint about shocking after sales service, sold a service under false pretences and also caused me a great inconvenience. Its pretty obvious they are taking money under false pretences, guilty of theft by not cancelling when asked snd not refunding people. I would not recommend Lycamobile at all.
Got scammed by Lycamobile Paid for an esim number, transaction failed and yet I was still charged by Lycamobile. I have contacted them for a refund 2 weeks ago and have still not gotten a single reply other than an automated one. Scammers.
Have 10 unlimited. Recently they started take additional 20 eur. customer service: no response to emails. Chatbot: Wait 5+minutes not once -session closed. Somebody answered 'Oh I will look into it..' waited 5+min - dissconected (not once). Ringed, waited 10+min and got' sorry you have bad connection'.. disconnected. Somehow, some person answered and rise a ticket.. let's wait 48 hr.
Good customer service representative
Lycamobile is an absolute scam. I paid €45 for a 3 month bundle that never worked because of constant eSIM failures, and for 3 weeks I had no proper service. I missed important calls, including interviews, because of their complete incompetence. Their customer service is a joke. Every time I called, I was promised a supervisor would call me back within an hour — that call never came. Instead, I was bounced around, told to email different departments, and given zero solutions. Even worse, it’s been 4 months they have still not got back. As a student, losing €45 because of their negligence is not something I can afford. They clearly don’t care about their customers, only about taking money and making excuses. Save yourself the frustration, DO NOT use Lycamobile. Unreliable service, zero accountability, and the worst support team I’ve ever dealt with.
Found Lyca good value but struggled when I had some problems trying to cancel auto renewal on both a current and out of service SIM. Ended up getting frustrated enough to leave a 1 star review on Trust pilot. Well, 2 days later and I had Lyca calling me. They sorted out the auto renewal and refunded the money taken (on the out of service SIM). So my 1 star review has become a 5 star review now. 🤓 Just goes to show, companies really do watch out for those 1 star reviews!
Reception lost with message saying either ‘no sim’ or ‘no service’. Tried to contact Lyca and halfway through online chat the just cut connection. Tried to phone, hung on to be connected to ‘human’ and call got cut off after 11 minutes. Had to switch phone off and on to get reception for 10 minutes before losing it again. Terrible service, certainly not value for money as it was so unreliable. Don’t bother, go direct the Three, and stay connected.
Just awful. Might not be a scam but feels like one. Paid for service. Still no connection after 4 days. Multiple conversations with chat bots and people but conversation goes idle and you have to start all over again with account details. Many hours wasted. After 4 days of being told it will be resolved I give up. I don’t even care so much about what I’ve paid now. I just want out. I’ll go with something else.
Issue Resolved – Thank You for the Support I previously reported an issue with frequent SIM failures and "No Service" on my Lycamobile eSIM. I'm happy to confirm that the issue has now been successfully resolved after working with the support team. The team was responsive and helped process a SIM swap, which seems to have fixed the connectivity problems. I appreciate the follow-up and the effort to get everything back on track. Thanks again to the Lycamobile support team for resolving this!
A Mix of Experiences with Lyca Mobile Customer Service and this is my 13th year with Lyca My recent experience with Lyca Mobile customer service was a mixed bag, with one representative standing out as exceptional. My reason for calling was to convert my physical SIM to an eSIM. The first agent I spoke with was unhelpful and lacked patience. She answered my questions but seemed uninterested in genuinely resolving my issue. The call was also plagued by poor reception, which made communication even more difficult. My experience with the second agent was bizarre and frustrating. The call repeatedly cut in and out, as if she were pressing a button to intentionally disconnect it. This happened continuously until the call was finally dropped. Whether this was due to a network issue or the agent's actions, it was a very poor customer service experience. However, the third representative, RJ, was absolutely fantastic. She was the best customer service agent I've ever spoken to. RJ was incredibly patient, spoke clearly, and took the time to genuinely help me. She not only sorted out my issue but also offered helpful suggestions on how to quickly complete the eSIM conversion process. Her professionalism and helpful attitude are a true asset to Lyca Mobile. While the first two calls were disappointing, RJ's excellent service left a positive impression. I highly recommend and thank Lyca Mobile for having such a wonderful representative like her.
Joan was great at attending to my enquiries. She was very patient with me, she was kind and very attentive. Thanks very much Joan. It was a great customer service experience. I recommend Lyca
Lost 1h30 with customer support to get a hold of an agent who disconnected after 5 minutes... Basically charged 20 euros for a service which doesn't work, I think it's fair to call it a scam at that point.
Customer service is good 👍. Do recommend.
I ordered a SIM it came in about 4 days the set up was easy and fast for me. There internet speeds are nice and fast in my area, the experience was really good for me and I would recommend to get a SIM from here. Thanks lyca
I'm a new customer. When attempting to purchase a plan, one that's got a limited time offer, 9 eur for the Ireland plus. I see on my basket it's for 9 eur but when clicking proceed I see my final bill 15 eur with no explanation. This is the same case for a 3 month plan for 30 eur I get 45 on the final part. I have tested this with multiple versions of the website mobile and desktop. There is some serious dishonesty going on here and I'm not happy with this.
Lyca Mobile IE is a telecommunications provider based in Ireland, specializing in prepaid SIM cards and Pay As You Go mobile plans. The company offers a range of mobile services designed to meet the diverse needs of its customers, which include individuals seeking affordable and flexible mobile communication options. Lyca Mobile's plans cater to both casual users and those who require more extensive mobile data and calling capabilities. Customers can explore various prepaid plans that allow them to manage their expenses without the commitment of long-term contracts. By providing easy access to SIM cards and competitive pricing, Lyca Mobile aims to simplify mobile connectivity for users across Ireland. The company's website, lycamobile.ie, serves as a platform for customers to review available plans, compare options, and order their free SIM cards conveniently.
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