debra

May 4, 2023

Fraudulent debit to my bank account

Rented a car at Vienna airport in Feb 2023. Was charged an additional €99 at the counter to take the car over the border into Italy - a scam but ok I agreed to it. Then 2 months after return they fraudulently charge an additional €99 to the card that I used at the counter. Now my bank has to attempt to have that reversed and I have to replace that card. There are so many negative reviews that clearly this is an operation that does not care about customer perception or service and is just out to generate max profits before disappearing without trace before the lawsuits land. Next time I'll check reviews before booking - avoid this operation!